Granted Patent
Utility
US 6,459,787 · App. 09/950,528
Method and system for delivery of individualized training to call center agents
Inventors:
John C. C. McIllwaine, Matthew Grady McConnell
Patented Case
View Patent ↗
Granted: Oct 1, 2002
Filed: Sep 10, 2001
Inventors
John C. C. McIllwaine
Matthew Grady McConnell
Assignee (at issue)
Knowlagent, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.