Granted Patent
Utility
US 6,493,695 · App. 09/407,791
Methods and systems for homogeneously routing and/or queueing call center customer interactions across media types
Inventors:
David Pickering, Narasimhaprasad Kodur
Patented Case
View Patent ↗
Granted: Dec 10, 2002
Filed: Sep 29, 1999
Inventors
David Pickering
Narasimhaprasad Kodur
Assignee (at issue)
Oracle Corporation
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.