IP Library › Granted Patent US 6,510,221
Granted Patent Utility
US 6,510,221 · App. 09/456,092

System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities

Inventors: Thomas S. Fisher, Roy A. Jensen, Martin I. Reiman
Patented Case View Patent ↗
Granted: Jan 21, 2003 Filed: Dec 6, 1999
Inventors
Thomas S. Fisher
Roy A. Jensen
Martin I. Reiman
Assignee (at issue)
Avaya Technology LLC

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Quick Facts
Patent No.
US 6,510,221
App. No.
09/456,092
Filed
1999-12-06
Granted
2003-01-21
Kind
B1