Granted Patent
Utility
US 6,535,600 · App. 09/454,508
System for automatically routing calls to call center agents in an agent surplus condition based on service levels
Inventors:
Thomas S. Fisher, Roy A. Jensen, Martin I. Reiman
Patented Case
View Patent ↗
Granted: Mar 18, 2003
Filed: Dec 6, 1999
Inventors
Thomas S. Fisher
Roy A. Jensen
Martin I. Reiman
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.