Granted Patent
Utility
US 6,535,601 · App. 09/141,269
Skill-value queuing in a call center
Inventors:
Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews
Patented Case
View Patent ↗
Granted: Mar 18, 2003
Filed: Aug 27, 1998
Inventors
Andrew D. Flockhart
Robin H. Foster
Joylee E. Kohler
Eugene P. Mathews
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.