Granted Patent
Utility
US 6,542,898 · App. 09/310,399
Technical support chain automation with guided self-help capability using active content developed for specific audiences
Inventors:
Francis Sullivan, Brian J. Vetter
Patented Case
View Patent ↗
Granted: Apr 1, 2003
Filed: May 12, 1999
Inventors
Francis Sullivan
Brian J. Vetter
Assignee (at issue)
Motive Communications, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.