Granted Patent
Utility
US 6,553,114 · App. 09/456,044
System for automatically predicting call center agent work time in a multi-skilled agent environment
Inventors:
Thomas S. Fisher, Roy A. Jensen, Martin I. Reiman
Patented Case
View Patent ↗
Granted: Apr 22, 2003
Filed: Dec 6, 1999
Inventors
Thomas S. Fisher
Roy A. Jensen
Martin I. Reiman
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.