Granted Patent
Utility
US 6,563,920 · App. 09/461,904
Methods and apparatus for processing of communications in a call center based on variable rest period determinations
Inventors:
Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, John Z. Taylor
Patented Case
View Patent ↗
Granted: May 13, 2003
Filed: Dec 15, 1999
Inventors
Andrew D. Flockhart
Robin H. Foster
Joylee E. Kohler
Eugene P. Mathews
John Z. Taylor
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.