Granted Patent
Utility
US 6,587,556 · App. 09/512,428
Skills based routing method and system for call center
Inventors:
J. Andrew Judkins, Michael Shelton, David Peterson
Patented Case
View Patent ↗
Granted: Jul 1, 2003
Filed: Feb 25, 2000
Inventors
J. Andrew Judkins
Michael Shelton
David Peterson
Assignee (at issue)
Teltronics, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.