Granted Patent
Utility
US 6,594,470 · App. 09/428,656
System and method for remote management of call center operations
Inventors:
Jeff Barnes, Dean Harris
Patented Case
View Patent ↗
Granted: Jul 15, 2003
Filed: Oct 28, 1999
Inventors
Jeff Barnes
Dean Harris
Assignee (at issue)
Nortel Networks Limited
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.