Granted Patent
Utility
US 6,711,253 · App. 09/498,173
Method and apparatus for analyzing performance data in a call center
Inventor:
Gokul Chander Prabhaker
Patented Case
View Patent ↗
Granted: Mar 23, 2004
Filed: Feb 4, 2000
Inventor
Gokul Chander Prabhaker
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.