Granted Patent
Utility
US 6,714,643 · App. 09/512,988
System and method for implementing wait time estimation in automatic call distribution queues
Inventors:
Padma R. Gargeya, Charles M. White, Stuart Dufour
Patented Case
View Patent ↗
Granted: Mar 30, 2004
Filed: Feb 24, 2000
Inventors
Padma R. Gargeya
Charles M. White
Stuart Dufour
Assignee (at issue)
Siemens Information and Communication Networks, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.