Granted Patent
Utility
US 6,718,366 · App. 10/074,886
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
Inventors:
Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
Patented Case
View Patent ↗
Granted: Apr 6, 2004
Filed: Feb 11, 2002
Inventors
Christopher Clemmett Macleod Beck
Jonathan Michael Berke
Joel A Johnstone
Robin Marie Mitchell
James Karl Powers
Mark Franklin Sidell
Charles Dazler Knuff
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.