Granted Patent
Utility
US 6,724,764 · App. 10/086,337
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
Inventors:
Oleg Bondarenko, Yuri Shtivelman
Patented Case
View Patent ↗
Granted: Apr 20, 2004
Filed: Feb 28, 2002
Inventors
Oleg Bondarenko
Yuri Shtivelman
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.