Granted Patent
Utility
US 6,754,331 · App. 10/247,171
Determining statistics about the behavior of a call center at a past time instant
Inventor:
Tony McCormack
Patented Case
View Patent ↗
Granted: Jun 22, 2004
Filed: Sep 19, 2002
Inventor
Tony McCormack
Assignee (at issue)
Nortel Networks Limited
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.