Granted Patent
Utility
US 6,771,765 · App. 09/474,422
Multimedia queuing in a customer contact or call center
Inventors:
Jonathan Mark Crowther, Michael Peter Montemurro
Patented Case
View Patent ↗
Granted: Aug 3, 2004
Filed: Dec 29, 1999
Inventors
Jonathan Mark Crowther
Michael Peter Montemurro
Assignee (at issue)
Nortel Networks Limited
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.