Granted Patent
Utility
US 6,798,876 · App. 09/473,951
Method and apparatus for intelligent routing of incoming calls to representatives in a call center
Inventor:
Srinivas Bala
Patented Case
View Patent ↗
Granted: Sep 28, 2004
Filed: Dec 29, 1999
Inventor
Srinivas Bala
Assignee (at issue)
AT&T CORP.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.