Granted Patent
Utility
US 6,804,670 · App. 09/935,473
Method for automatically finding frequently asked questions in a helpdesk data set
Inventors:
Jeffrey Thomas Kreulen, Justin Lessler, Michael Sanchez, William Scott Spangler
Patented Case
View Patent ↗
Granted: Oct 12, 2004
Filed: Aug 22, 2001
Inventors
Jeffrey Thomas Kreulen
Justin Lessler
Michael Sanchez
William Scott Spangler
Assignee (at issue)
International Business Machines Corporation
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.