Granted Patent
Utility
US 6,822,945 · App. 10/229,514
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
Inventor:
Yevgeniy Petrovykh
Patented Case
View Patent ↗
Granted: Nov 23, 2004
Filed: Aug 27, 2002
Inventor
Yevgeniy Petrovykh
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.