Methods and system for enhanced directory assistance using wireless messaging protocols
View Patent ↗Directory assistance provides telephone number look up services to callers based on the business or caller name as listed in a telephone directory. In the prior art, directory assistance provides a value-added service to telephone users and an expense that must be charged back to telephone callers or absorbed by telephone carriers. In enhanced directory assistance (EDA) services as described in the disclosure, EDA is further developed to deliver a keyword targeted advertising service to telephone listing owners and advertisers. The present invention provides a method and system to extend EDA services to the wireless messaging systems used by telecommunications operators. The invention further discloses methods to support both one-way and two-way communications on these devices, as well as systems to support the distributed EDA Transaction business model.
1. A method of sharing directory listings via a wireless messaging system in a distributed environment using a computer network comprising:
(a) Maintaining a database including a plurality of directory listings, wherein each listing is associated with a referral phone number, at least one search term and a dynamic, controllable index;
(b) Receiving a directory assistance request in the form of a keyword from the customer;
(c) Identifying the directory listings having keyword terms generating a match with the request;
(d) Ordering the identified directory listings into a phone number result list in accordance with the values of some controllable index for the identified directory listings;
(e) Translating phone number result list into a format that is compatible with a wireless messaging standard;
(f) Transmitting the translated result list through a wireless messaging system back to the requesting customer's wireless messaging device;
(g) Enabling the receiving message device to automatically callback the directory listing provider requesting a telephone referral;
(i) Receiving the message phone callback and authenticating the caller;
(j) Correlating the callback to a previous request and result set;
(k) Transferring the callback phone call to the corresponding telephone referral number;
(l) Initiating a business transaction to generate billing and revenue transactions for the paid referral.