Selecting a network based on metrics for real time communication
A system, method, and apparatus are directed towards routing a Voice over IP (VOIP) messages over a network. The VOIP messages are sent by a source client device to a destination client device through a portal service that has access to multiple routing services such as peering partners, carriers, etc. A VOIP system of the portal service aggregates call quality data after each VOIP call over each routing service. The call quality data is analyzed to determine a perception factor for each routing service at various times of day, days of the week, day of the year, geographic areas, and the like. When a VOIP call is requested through the portal service, the VOIP system determines a current cost, a current quality of service, and the perception factor for each routing service. A weighting is applied to each criterion and a routing service is selected for routing the VOIP call.
1. A method for use in routing Voice over IP (VOIP) packets over a network, comprising:
determining a perception factor based on call quality feedback for each of a plurality of routing services;
determining a current cost and a current quality of service for each of the plurality of routing services;
selecting one of the plurality of routing services based on the current cost, the current quality of service, and the perception factor; and
routing the VOIP packets over the selected routing service.
2. The method of claim 1 , wherein a routing service of the plurality of routing services comprise at least one of the following; a peering partner, an internet service provider (ISP), an internet backbone network, a carrier network, and a public switched telephone network (PSTN).
3. The method of claim 1 , wherein the VOIP packets employ at least one of the following; a Session Initiation Protocol (SIP) and a Real-time Transport Protocol (RTP) format.
4. The method of claim 1 , further comprising applying a first weight to the perception factor, a second weight to the current cost, and a third weight to the current quality of service.
5. The method of claim 4 , wherein the first weight changes relative to a quantity of call quality feedback.
6. The method of claim 1 , further comprising:
receiving a request from a source client device to initiate VOIP communication with a destination client device;
determining a destination identification (ID) associated with the destination client device;
determining a routing service associated with the destination ID; and
determining whether a predefined preference exists to route the VOIP packets to the routing service associated with the destination ID.
7. The method of claim 1 , further comprising:
receiving a request from a source client device to initiate VOIP communication with a destination client device;
determining whether the source client device is associated with a first online portal identification (ID);
accessing a first profile associated with the first online portal ID if the source client device is associated with the first online portal ID;
determining whether the destination client device is associated with a second online portal ID;
accessing a second profile associated with the second online portal ID if the destination client device is associated with the second online portal ID; and
selecting the one of the plurality of routing services based further on at least one of the following; the first profile and the second profile.
8. The method of claim 1 , further comprising:
detecting an end to a VOIP call in which the VOIP packets were routed over the selected routing service;
determining a quality of the VOIP call; and
storing the quality for use in determining the perception factor.
9. The method of claim 1 , wherein the perception factor is further determined based on at least one of the following; a time of day, a day of week, a day of year, and a geographic area.
10. The method of claim 1 , wherein the VOIP packets are intended for receipt by a destination device, the destination device being a mobile device.
11. The method of claim 1 , wherein the method is implemented as computer-readable instructions stored within a memory of a server, and the VOIP packets originate from a mobile device.
12. A server for use in routing Voice over IP (VOIP) packets over a network, comprising:
a transceiver for receiving and sending packets to another computing device;
a processor in communication with the transceiver; and
a memory in communication with the processor and for use in storing data and machine instructions that causes the processor to perform a plurality of operations, including:
receiving a VOIP packet from a source device, the VOIP packet being destined for a destination device, and is configured to employ a Transmission Control Protocol (TCP) transport protocol;
determining a perception factor based on call quality feedback for each of a plurality of routing services;
determining a current cost and a current quality of service for each of the plurality of routing services;
selecting one of the plurality of routing services based on the current cost, the current quality of service, and the perception factor; and
routing the VOIP packets over the selected routing service via the transceiver.
13. The server of claim 12 , wherein a routing service of the plurality of routing services is in communication with the transceiver and comprise at least one of the following; a peering partner, an internet service provider (ISP), an internet backbone network, a carrier network, and a public switched telephone network (PSTN).
14. The server of claim 13 , wherein the received VOIP packet employs at least one of a Session Initiation Protocol (SIP) or a Real-time Transport Protocol (RTP).
15. The server of claim 12 , wherein the machine instructions further causes the processor to perform the operation of applying a first weight to the perception factor, a second weight to the current cost, and a third weight to the current quality of service.
16. The server of claim 15 , wherein the first weight changes relative to a quantity of call quality feedback.
17. The server of claim 12 , wherein the machine instructions further causes the processor to perform the operations of:
receiving a request from a source client device to initiate VOIP communication with a destination client device;
determining a destination identification (ID) associated with the destination client device;
determining a routing service associated with the destination ID; and
determining whether a predefined preference exists to route the VOIP packets to the routing service associated with the destination ID.
18. The server of claim 12 , wherein the machine instructions further causes the processor to perform the operations of:
receiving a request from a source client device to initiate VOIP communication with a destination client device;
determining whether the source client device is associated with a first online portal identification (ID);
accessing a first profile associated with the first online portal ID if the source client device is associated with the first online portal ID;
determining whether the destination client device is associated with a second online portal ID;
accessing a second profile associated with the second online portal ID if the destination client device is associated with the second online portal ID; and
selecting the one of the plurality of routing services based further on at least one of the following; the first profile and the second profile.
19. The server of claim 12 , wherein the machine instructions further causes the processor to perform the operations of:
detecting an end to a VOIP call in which the VOIP packets were routed over the selected routing service;
determining a quality of the VOIP call; and
storing the quality for use in determining the perception factor.
20. The relay server of claim 12 , wherein the server comprises an online portal.
21. A system for use in routing Voice over IP (VOIP) packets over a network, comprising:
a client device that is configured to perform actions, including requesting a VOIP call through a portal service to a destination device;
a server in communication with the client device and the destination device and configured to perform actions, including:
determining a perception factor based on call quality feedback for each of a plurality of routing services;
determining a current cost and a current quality of service for each of the plurality of routing services;
selecting one of the plurality of routing services based on the current cost, the current quality of service, and the perception factor; and
routing the VOIP packets over the selected routing service.
22. An apparatus for routing Voice over IP (VOIP) packets over a network, comprising:
a transceiver for receiving and sending packets to a computing device over the network;
means for determining a perception factor based on call quality feedback for each of a plurality of routing services;
means for determining a current cost and a current quality of service for each of the plurality of routing services;
means for selecting one of the plurality of routing services based on the current cost, the current quality of service, and the perception factor; and
means for routing the VOIP packets over the selected routing service.
23. A method for use in routing audio data packets over a network, comprising:
determining a perception factor based on audio quality feedback for each of a plurality of routing services;
determining a current cost and a current quality of service for each of the plurality of routing services;
selecting one of the plurality of routing services based on the current cost, the current quality of service, and the perception factor; and
routing the audio data packets over the selected routing service.
24. The method of claim 23 , wherein the audio data packets comprise voice over internet protocol (VOIP) packets.
25. The method of claim 1 , wherein a particular perception factor is based on an aggregate of a plurality of accumulated call quality feedback for a particular routing service.
26. The method of claim 1 , wherein a particular call quality feedback is an estimation of a party's satisfaction of a VOIP call.