IP Library Granted Patent US 7,558,733
Granted Patent B2
US 7,558,733 · App. 11/216,450 · Granted Jul 7, 2009

System and method for dialog caching

Assignee: Silverlink Communications, Inc.
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Quick Facts
Patent No.
US 7,558,733
App. No.
11/216,450
Granted
Jul 7, 2009
Kind
B2
Abstract

A system for providing efficient data handling for automated dialogs and the resulting data is disclosed. The system for providing efficient data handling for automated dialogs and the resulting data includes a data provider, a dialog, a dialog delivery system suitable for delivering the dialog based on data from the data provider, and, a interactor suitable for interaction with the dialog delivered by the dialog delivery system, wherein the interactor provides dialog feedback efficiently stored locally until completion of the dialog and upon completion transmits the feedback to the dialog delivery system.

Claims (27)

1. A system for providing efficient data handling for automated dialogs and the resulting data, said system comprising:

a data provider;

a dialog;

a dialog delivery system suitable for delivering said dialog by interacting with at least one subject based on data from said data provider; and,

an interactor suitable for interaction with said dialog delivered by said dialog delivery system, wherein feedback resulting from interacting with the subject according to the dialog is efficiently stored locally until completion of said dialog and upon completion the interactor transmits the dialog feedback to said dialog delivery system.

2. The system of claim 1 , wherein said data includes information on said dialog to be presented.

3. The system of claim 1 , wherein said data includes information on the individual that said dialog is presented to.

4. The system of claim 1 , wherein said dialog feedback includes results determined at least partly by dialog questions posited to the subject according to the dialog.

5. The system of claim 1 , wherein said dialog delivery system includes a data distributor designed to transmit data.

6. The system of claim 5 , wherein said data distributor is formulated in XML.

7. The system of claim 5 , wherein said data distributor is used to determine when and what data is transmitted.

8. The system of claim 1 , wherein said dialog delivery system includes a dialog analysis processor.

9. The system of claim 8 , wherein said dialog analysis processor analyzes the possible paths within said dialog.

10. The system of claim 9 , wherein said possible paths are analyzed by traversing said dialog.

11. The system of claim 8 , wherein said dialog analysis processor provides a tree representation of said dialog identifying paths and logic associated with decisions within the tree.

12. The system of claim 8 , wherein said dialog analysis processor provides a flow diagram.

13. The system of claim 11 , wherein a unique relationship exists between said dialog and the associated tree.

14. The system of claim 13 , wherein the associated tree is represented by data in a XML format.

15. The system of claim 1 , further comprising a delivery provider.

16. The system of claim 15 , wherein said delivery provider includes a dialog caching engine.

17. The system of claim 16 , wherein said dialog caching engine includes a user cache, a data receiver, a dialog cache, a dialog results, and a dialog result saver.

18. The system of claim 17 , wherein said user cache includes data in a structure.

19. The system of claim 18 , wherein said data in the structure includes information required to complete the dialog associated with a particular individual.

20. The system of claim 17 , wherein said data receiver receives at least one of user data and dialog data.

21. The system of claim 17 , wherein said data receiver includes a mechanism to store the data within the dialog caching engine.

22. The system of claim 16 , wherein said dialog caching engine is utilized to substitute variables and decide how to present a dialog and what dialog to present.

23. The system of claim 16 , wherein said dialog caching engine receives data associated with said dialog and the user prior to dialog execution.

Assignments (13)
SECURITY INTEREST Recorded Nov 8, 2023
From: WELLTOK, INC.
To: ALTER DOMUS (US) LLC, AS ADMINISTRATIVE AGENT
Reel/Frame 065497/0553 →
RELEASE OF FIRST LIEN SECURITY INTEREST AT 58671/0463 Recorded Nov 8, 2023
From: KKR LOAN ADMINISTRATION SERVICES LLC
To: WELLTOK, INC.
Reel/Frame 065524/0227 →
RELEASE OF SECURITY INTEREST AT 58671/0470 Recorded Nov 8, 2023
From: JPMORGAN CHASE BANK, N.A.
To: WELLTOK, INC.
Reel/Frame 065524/0232 →
PATENT SECURITY AGREEMENT Recorded Jan 10, 2022
From: WELLTOK, INC.
To: KKR LOAN ADMINISTRATION SERVICES LLC, AS A COLLATERAL AGENT
Reel/Frame 058671/0463 →
PATENT SECURITY AGREEMENT Recorded Jan 10, 2022
From: WELLTOK, INC.
To: JPMORGAN CHASE BANK, N.A. AS A COLLATERAL AGENT
Reel/Frame 058671/0470 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 19, 2021
From: TRUSTMARK GROUP, INC.
To: WELLTOK, INC.
Reel/Frame 058567/0787 →
RELEASE OF SECURITY INTEREST RECORDED AT R/F 044166/0830 Recorded Nov 11, 2021
From: SILICON VALLEY BANK
To: WELLTOK, INC.
Reel/Frame 058105/0085 →
RELEASE OF SECURITY INTEREST RECORDED AT R/F 039709/0815 Recorded Nov 11, 2021
From: SILICON VALLEY BANK
To: WELLTOK, INC. AS SUCCESSOR IN INTEREST TO SILVERLINK COMMUNICATIONS, LLC
Reel/Frame 058567/0773 →
FIRST AMENDMENT TO INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Oct 5, 2017
From: WELLTOK, INC.
To: SILICON VALLEY BANK
Reel/Frame 044166/0830 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 23, 2016
From: SILVERLINK COMMUNICATIONS, LLC
To: WELLTOK, INC.
Reel/Frame 039510/0693 →
MERGER AND CHANGE OF NAME Recorded Aug 19, 2016
From: SILVERLINK COMMUNICATIONS, INC.; SPIRIT MERGER SUB II, LLC
To: SILVERLINK COMMUNICATIONS, LLC
Reel/Frame 039481/0620 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 17, 2016
From: SILVERLINK COMMUNICATIONS, LLC
To: SILICON VALLEY BANK
Reel/Frame 039709/0815 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 11, 2006
From: O'CONNOR, BRIAN; YERACARIS, YORYOS; GENTER, ROBERT E.; ABBETT, JONATHAN M.; KOUCHAKDJIAN, ARA
To: SILVERLINK COMMUNICATIONS, INC.
Reel/Frame 017613/0707 →
Continuity (2)
Provisional Application 6060615900 · Aug 31, 2004
Related Publication 20060062360A1 · Mar 23, 2006