Multi-device supervisor support for self-checkout systems
A customer self-checkout system includes one or more checkout stations and multiple supervisor terminals. The supervisor terminals provide support to, and control over, the self-checkout system and checkout stations. A controller is used to coordinate communications among the checkout stations and supervisor terminals over a wired and/or wireless network interfaces. A user may provide input at supervisory terminal using an interface providing context sensitive prompting to enable control using a simple keyboard interface.
1. A customer self-checkout system for processing items for purchase, comprising:
a checkout station configured for self-checkout by customers of items for purchase;
a plurality of supervisory terminals comprising stored program instructions that configure the plurality of supervisory terminals to conduct supervisory activities administering operation of the checkout station; and
a controller operatively coupling the plurality of supervisory terminals to the checkout station, wherein said controller comprises stored program instructions that configure the controller to enable communication of requests from a checkout station to multiple ones of a plurality of supervisory terminals by sending signals from said controller to one or a multiplicity of said plurality of supervisory terminals, to enable supervisory activity administration of the checkout station by multiple ones of the plurality of supervisory terminals and to enable an arbitration function to determine which supervisory terminals of said one or a multiplicity of said plurality of supervisory terminals conducts supervisory activities on said checkout station
wherein the supervisory activities comprise a plurality of supervisory functions that administer operation of the checkout station;
a first one of the supervisory terminals conduct supervisory activities consisting of a first subset of the supervisory functions;
a second one of the supervisory terminals conduct supervisory activities consisting of a second subset of the supervisory functions; and,
the first and second subsets of the supervisory functions are different and the arbitration function selects the supervisory terminal to perform the supervisory activity based on the subset into which the requested supervisory activity falls.
2. The system of claim 1 , wherein:
the checkout station is one of a plurality of checkout stations;
the plurality of supervisory terminals includes a local terminal is one of a plurality of local terminals, each local terminal mounted adjacent to a corresponding one of the plurality of checkout stations;
the controller is one of a plurality of controllers;
each of the plurality of controllers is associated with a corresponding one of the plurality of checkout stations; and
each of the controllers is operatively coupled to the plurality of supervisory terminals.
3. The system of claim 1 , wherein:
the checkout station is one of a plurality of checkout stations;
the plurality of supervisory terminals includes a local terminal is one of a plurality of local terminals, each local terminal mounted adjacent to a corresponding one of the plurality of checkout stations;
the controller is operatively coupled to each of the plurality of checkout stations; and
the controller is configured to administer control of the plurality of checkout stations by multiple ones of the plurality of supervisory terminals.
4. The system of claim 1 , wherein:
a first one of the supervisory terminals is operatively coupled to the controller by a wireless data network; and
the controller and the checkout station are operatively coupled to each other by a wired data network.
5. The system of claim 4 , wherein a second one of the supervisory terminals is operatively coupled to the controller by a wired data network.
6. The system of claim 4 , wherein the first supervisory terminal is a battery operated mobile supervisory device.
7. The system of claim 6 , wherein the first supervisory terminal is pocketable pager-size supervisory device.
8. The system of claim 7 , wherein the pocketable pager-size supervisory device comprises a vibrating indication device.
9. The system of claim 1 , wherein a first one of the supervisory terminals comprises a card reader configured to clear a weight violation at the checkout station in response to a reading of an authorization card.
10. The system of claim 9 , wherein the authorization card comprises a transponder card.
11. The system of claim 9 , wherein:
the checkout station is one of a plurality of checkout stations; and
the first supervisory terminal is dedicated to conducting supervisory activities over a first one of the plurality of checkout stations.
12. The system of claim 1 wherein:
at least one of the plurality of supervisory functions is common to the first and second subsets of the supervisory activities.
13. The system of claim 2 , wherein:
at least one of the plurality of supervisory terminals is a shared terminal configured to conduct supervisory activities of at least two of the plurality of checkout stations.
14. The system of claim 3 , wherein:
at least one of the plurality of supervisory terminals is a shared terminal configured to conduct supervisory activities of at least two of the plurality of checkout stations.