Single telephone number access to multiple communications services
A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.
1. A method of providing telecommunications services via a service node, the method comprising:
receiving a voicemail message from a voicemail system, the voicemail message being associated with a call that is transferred to the voicemail system from either a call processor within the service node or a switching system external to the service node;
prompting a caller associated with the voicemail for a call back number, wherein the call back number is attached to the voicemail message for automatic call back initiated by the subscriber;
generating textual information based on the received voicemail message; and
sending the textual information to a device specified by the subscriber of the telecommunication services.
2. The method according to claim 1 , wherein the device in the sending step includes one of a printer or a facsimile machine.
3. The method according to claim 1 , further comprising:
generating a document containing the textual information; and
forwarding the document to the device.
4. The method according to claim 1 , further comprising:
receiving a personal identification number assigned to one of the subscriber or a non-subscriber; and
controlling access to the telecommunication services based on the received personal identification number.
5. The method according to claim 4 , further comprising:
identifying the subscriber based on the received personal identification number; and
retrieving a profile of the subscriber, wherein the textual information is sent to the device according to the profile.
6. The method according to claim 4 , further comprising:
presenting the non-subscriber with a guest menu specifying a plurality of options corresponding to the voicemail.
7. The method according to claim 1 , wherein the service node stores a phone number of the voicemail system if the voicemail system is external to the service node.
8. A telecommunication node for providing telecommunications services, the node comprising:
an automated call distributor configured to receive a call from a user;
a call processor configured to provide a menu of options to the user, the options relating to the telecommunications services;
a voicemail and facsimile platform configured to selectively generate a voicemail message from the call, wherein the call is transferred to the voicemail and facsimile platform selectively from within the node or outside of the node, wherein the user is prompted for a callback number that is attached to the voicemail message for automatic callback initiated by a subscriber; and
a speech processor configured to generate textual information based on the voicemail message, wherein the textual information is forwarded to a device specified by the user.
9. The node according to claim 8 , wherein the device includes one of a printer or a facsimile machine.
10. The node according to claim 8 , wherein a document containing the textual information is generated and forwarded to the device.
11. The node according to claim 8 , wherein a unique code is assigned to the user, the user being one of a subscriber or a non-subscriber to the telecommunication services, wherein the call processor controls access to the telecommunication services based on the code.
12. The node according to claim 11 , wherein the subscriber is identified based on the code, the call processor retrieving a profile of the subscriber, wherein the textual information is sent to the device according to the profile.
13. A method for providing voicemail services within a multi-service telecommunication platform, the method comprising:
receiving a call placed by a user to the telecommunication platform, the call being selectively transferred internally or externally from the telecommunication platform;
recording a voicemail message from the user;
prompting the user for a call back number, wherein the call back number is attached to the voicemail message for automatic call back initiated by a subscriber; and
transmitting the voicemail message to a speech processor for conversion of the voicemail message to a different media, wherein the media is forwarded to a device specified by the user.
14. The method according to claim 13 , wherein the device includes one of a printer or a facsimile machine.
15. The method according to claim 13 , wherein a document containing the media is generated and forwarded to the device.
16. The method according to claim 13 , wherein a unique code is assigned to the user, the user being one of a subscriber or a non-subscriber to the telecommunication services, wherein access to the telecommunication services is controlled based on the code.
17. The method according to claim 16 , wherein the subscriber is identified based on the code for retrieval of a profile of the subscriber, wherein the media is sent to the device according to the profile.
18. A system for providing voicemail services within a multi-service telecommunication platform, the system comprising:
an interface configured to receive a call placed by a user to the telecommunication platform, the call being selectively transferred internally or externally from the telecommunication platform; and
circuitry configured to record a voicemail message from the user,
wherein the user is prompted for a callback number, and the callback number is attached to the voicemail message for automatic callback initiated by a subscriber of the voicemail services, and
wherein the voicemail message is transmitted to a speech processor for conversion of the voicemail message to a different media, the media being forwarded to a device specified by the user.
19. The system according to claim 18 , wherein the device includes one of a printer or a facsimile machine.
20. The system according to claim 18 , wherein a document containing the media is generated and forwarded to the device.
21. The system according to claim 18 , wherein a unique code is assigned to the user, the user being one of a subscriber or a non-subscriber to the telecommunication services, wherein access to the telecommunication services is controlled based on the code.
22. The system according to claim 21 , wherein the subscriber is identified based on the code for retrieval of a profile of the subscriber, wherein the media is sent to the device according to the profile.