System for managing voice files of a voice prompt server
A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications thereof, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.
1. An interactive graphical user interface for managing audio resources containing pre-recorded audio data used in one or more voice applications, the interactive graphical user interface comprising:
a first selectable icon initiating a command for mapping the audio resources from storage to use-case positions in the one or more voice applications, and for displaying an interactive list of the audio resources associated with the use-case positions;
a second selectable icon initiating a command for accessing individual audio resources according to the mapping information and selectable tools for performing modifications on the audio resources;
a third selectable icon initiating a command for creating a new audio resource;
a fourth selectable icon generating a dependency tree to illustrate usage of a plurality of audio files within the voice applications, wherein the dependency tree includes an indication of an audio file name, an audio file type, and at least one voice application associated with each audio file; and
a selectable function for replication of modifications and of new audio resources across distributed facilities, including automatic re-linking of the new or modified audio resources to appropriate prompts existing in executable dialogs of the one or more voice applications, wherein the function for replication causes modified audio resources to be replicated across distributed storage facilities for local client access from multiple client access points in a network.
2. The interactive graphical user interface of claim 1 executable from a computing device connected to a network local to the stored resources.
3. The interactive graphical user interface of claim 1 executable from a computing device connected to a network remote from the stored resources.
4. The interactive graphical user interface of claim 1 shared by a voice application developer and a voice file author.
5. The interactive graphical user interface of claim 4 wherein an access point for the developer and the author is a Web server.
6. The interactive graphical user interface of claim 1 wherein files associated with a modified audio resource include a text transcript, coaching notes, and URL or URI location information.
7. A method for managing audio resources used in one or more voice applications, the method comprising:
(a) selecting an icon initiating a command for mapping the audio resources from storage to use-case positions in the one or more voice applications, and for displaying an interactive list of the audio resources associated with the use-case positions;
(b) selecting an individual audio resource displayed in the interactive list;
(c) selecting one or more icons initiating tools for modifying an existing audio resource, creating a new audio resource, or generating a dependency tree to illustrate usage of an audio file in voice dialogs, wherein the dependency tree includes an indication of an audio file name, an audio file type, and at least one voice application associated with each audio file; and
(d) replicating modifications or new audio resources across distributed facilities, including automatic re-linking of the new or modified audio resources to appropriate prompts existing in executable dialogs of the one or more voice applications, wherein the replication causes new or modified audio resources to be replicated across distributed storage facilities for local client access from multiple client access points in a network.
8. The method of claim 7 executable from a computing device connected to a network local to the audio resources.
9. The method of claim 7 executable from a computing device connected to a network remote from the stored resources.
10. The method of claim 7 shared by a voice application developer and a voice file author.
11. The method of claim 10 wherein an access point for the developer and the voice file author is a web server.
12. The method of claim 7 wherein files associated with a new or a modified audio resource include a text transcript, coaching notes, and a URL or URI location information.