System and method for providing dispute resolution for electronic payment transactions
A computer-based system and method for resolving disputes between a customer and an electronic payment provider concerning an electronic transaction between the customer and a merchant, including receiving data related to the transaction in a computer; transmitting the data from the computer to a dispute resolution server; comparing the transaction data to predetermined eligibility criteria for dispute resolution in the dispute resolution server, and if the dispute resolution criteria is met, declining future transactions from the merchant for the disputing consumer; and, comparing the transaction data to predetermined eligibility criteria for transaction credit, and if the credit criteria is met, and transmitting a credit instruction for the transaction.
1. A system for resolving disputes concerning an electronic payment transaction between a customer and a merchant, comprising:
a dispute resolution server programmed to: receive data related to the transaction; compare the transaction data to predetermined eligibility criteria for dispute resolution; in response to the dispute resolution criteria being met, decline future transactions from the merchant for the customer; compare the transaction data to predetermined eligibility criteria for transaction credit; and in response to the credit criteria being met transmit a credit instruction for the transaction.
2. The system of claim 1 , further comprising a computer programmed to compare the transaction data to the dispute resolution criteria, and in response to the dispute resolution criteria being met, transmit the transaction data to the dispute resolution server.
3. The system of claim 1 wherein the electronic payment transaction is accomplished using an electronic payment provider, and the electronic payment provider inputs the transaction data into the computer.
4. The system of claim 3 , wherein the transaction data is input into the computer by at least one of: manual input by an operator, voice recognition software, user input via a touchtone phone, user input via Internet connection, optical character recognition (OCR) , email, SMS message, fax, mail, and in-person communication.
5. The system of claim 4 , wherein the transaction data is transmitted to the electronic payment provider by at least one of: Internet, telephone line, and network cable.
6. The system of claim 5 , wherein the transaction data is transmitted by an application programming interface (API) that implements at least one of batch file transfer or real time transfer.
7. The system of claim 5 , wherein the transaction data is transmitted via at least one of batch files or a single transaction record using an electronic file transfer protocol.
8. The system of claim 7 , wherein the electronic file transfer protocol comprises at least one of FTP, SFTP, FTPS, HTTP, HTTPS, TELNET, SSH, XML, REST, and JSON.
9. A computer-based method for resolving disputes concerning an electronic transaction between a customer and a merchant, comprising the steps of:
receiving data related to the transaction;
comparing the transaction data to predetermined eligibility criteria for dispute resolution;
in response to the dispute resolution criteria being met, declining future transactions from the merchant for the customer;
comparing the transaction data to predetermined eligibility criteria for transaction credit; and
in response to the credit criteria being met, transmitting a credit instruction for the transaction.
10. The method of claim 9 further comprising comparing the transaction data to the dispute resolution criteria, and in response to the dispute resolution criteria being met, transmitting the transaction data to a dispute resolution server.
11. The method of claim 9 wherein the step of receiving comprises obtaining the transaction data as information inputted into a computer by an electronic payment provider.
12. The method of claim 11 , wherein the transaction data is input into the computer by at least one of: manual input by an operator, voice recognition software, user input via a touchtone phone, user input via Internet connection, optical character recognition (OCR) , email, SMS message, fax, mail, and in-person communication.
13. The method of claim 9 , wherein the transaction data is transmitted to an electronic payment provider by at least one of: Internet, telephone line, and network cable.
14. The method of claim 13 , wherein the transaction data is transmitted by an application programming interface (API) that implements at least one of batch file transfer or real time transfer.
15. The method of claim 13 , wherein the transaction data is transmitted via at least one of batch files or a single transaction record using an electronic file transfer protocol.
16. The method of claim 15 , wherein the electronic file transfer protocol comprises at least one of FTP, SFTP, FTPS, HTTP, HTTPS, TELNET, SSH, XML, REST, and JSON.