Method of providing phone service menus
View Patent ↗A method and system for facilitating the navigation of menu trees offered by service providers is provided. The method of facilitating menu tree options at a menu tree facilitator includes the steps of receiving a customer request from a customer at a menu tree service center, the request including a customer identification, and determining one menu tree from a plurality of menu trees based on the customer request, wherein each of the plurality of menu trees is associated with a service provider. The method also includes determining at least a portion of the determined menu tree based on the customer request; and sending the portion of the determined menu tree to the customer based on the determination. The menu tree facilitator is a separate entity from the service provider.
1. A method of facilitating menu tree options, the method comprising:
receiving from a customer, customer subscription data at a menu tree service center prior to receiving a customer request from the customer, wherein the customer subscription data comprises at least one linked customer number linked to a spoken word or phrase, the linked customer number and spoken word or phrase stored on a database at the menu tree service center;
receiving the customer request from a customer at the menu tree service center, the customer request including a customer identification;
determining one menu tree from a plurality of menu trees based on the customer request, wherein each of the plurality of menu trees is associated with a service provider;
determining at least a portion of the determined menu tree based on the customer request, wherein the portion is further determined based on at least one of a customer menu tree navigation record and a predetermined menu tree provided to the menu tree service center by the service provider and stored at the menu tree service center server;
sending the portion of the determined menu tree to the customer based on the portion;
receiving a response from the customer at the menu tree service center based on the portion;
transmitting the response from the menu tree service center to the service provider;
sending a service provider request for the linked customer number to the customer via the menu tree service center;
receiving a verbal response from the customer at the menu tree service center, wherein the verbal response comprises the spoken word or phrase;
retrieving the linked customer number from the menu tree service center server based on the verbal response; and
sending the linked customer number to the service provider.