Systems and methods for providing emergency callback procedures
Enhanced services, such as call restriction, call forwarding, anonymous call rejection, and proprietary services, may interfere with an emergency callback potentially preventing the callback from reaching the intended destination. Systems and methods for processing emergency calls to eliminate emergency callback failure in response to an emergency call being released are provided herein.
1. A method, comprising:
processing, by a gateway mobile switching center, an emergency callback, received in response to an unexpected release of an established emergency call between a safety answering point and a mobile device, to reestablish communication between the safety answering point and the mobile device;
issuing, by the gateway mobile switching center, a special use send routing information message to a home location register, the special use send routing information message comprising a call-blocking parameter to suppress call-blocking features enabled for a calling party of the established emergency call, the call-blocking features comprising a call restriction service, a bar all incoming calls service, and an anonymous call rejection service;
processing, by the gateway mobile switching center, a special use send routing information acknowledgement message received by the gateway mobile switching center from the home location register in response to the special use send routing information message comprising the call-blocking parameter, the special use send routing information acknowledgement message comprising a mobile station roaming number obtained from a mobile switching center; and
routing, by the gateway mobile switching center, the emergency callback to the mobile device based upon the mobile station roaming number included in the special use send routing information acknowledgement message received from the home location register.
2. The method of claim 1 , wherein the emergency callback comprises a calling party number, set to a number for the safety answering point, and a calling party category value.
3. The method of claim 1 , wherein the emergency callback comprises a called party number set to a temporary routing number.
4. The method of claim 3 , further comprising:
transmitting, by the gateway mobile switching center, a request to an emergency callback platform for a mobile subscriber integrated services digital network number that matches the temporary routing number; and
receiving, by the gateway mobile switching center, a response from the emergency callback platform, the response comprising the mobile subscriber integrated services digital network number and a calling party category set to an emergency service call.
5. The method of claim 1 , wherein the call-blocking parameter is configured to suppress the call restriction service.
6. The method of claim 5 , wherein the call restriction service comprises a call forwarding service.
7. The method of claim 5 , wherein the call restriction service comprises the bar all incoming calls service.
8. The method of claim 5 , wherein the call restriction service comprises the anonymous call rejection service.
9. The method of claim 5 , wherein the call restriction service comprises an intelligent network service.
10. The method of claim 5 , wherein the call restriction service comprises a proprietary service.
11. A gateway mobile switching center, comprising:
a processor; and
a memory having stored thereon instructions that, when executed by the processor, cause the processor to perform operations comprising:
processing an emergency callback received from a safety answering point in response to an unexpected release of an emergency call;
issuing a special use sending routing information message to a home location register, the special use sending routing information message comprising a call-blocking parameter to suppress call-blocking features enabled for an emergency calling party, the call-blocking features comprising a call restriction service, a bar all incoming calls service, and an anonymous call rejection service;
processing a special use send routing information acknowledgement message received by the gateway mobile switching center from the home location register in response to the special use send routing information message comprising the call-blocking parameter, the special use send routing information acknowledgement message comprising a mobile station roaming number; and
routing the emergency callback to a mobile device based upon the mobile station roaming number included in the special use send routing information acknowledgement message received from the home location register.
12. The gateway mobile switching center of claim 11 , wherein the emergency callback comprises a calling party number, set to a number for a safety answering point, and a calling party category value.
13. The gateway mobile switching center of claim 11 , wherein the emergency callback comprises a called party number set to a temporary routing number.
14. The gateway mobile switching center of claim 13 , wherein the instructions further cause processor to perform operations comprising:
transmitting, to an emergency callback platform, a request for a mobile subscriber integrated services digital network number that matches the temporary routing number; and
receiving, from the emergency callback platform, a response comprising the mobile subscriber integrated services digital network number and a calling party category set to emergency service call.
15. The gateway mobile switching center of claim 11 , wherein the call-blocking parameter is configured to suppress the call restriction service.
16. The gateway mobile switching center of claim 15 , wherein the call restriction service comprises a call forwarding service.
17. The gateway mobile switching center of claim 15 , wherein the call restriction service comprises the bar all incoming calls service.
18. The gateway mobile switching center of claim 15 , wherein the call restriction service comprises the anonymous call rejection service.