IP Library Granted Patent US 9,633,129
Granted Patent B2
US 9,633,129 · App. 14/475,354 · Granted Apr 25, 2017

Personal web display and interaction experience system

Inventors: Ashutosh Roy (Los Altos, CA); Promod Narang (Los Altos, CA)
Assignee: EGAIN CORPORATION
G06F17/30893G06F3/0482G06F3/04842G06Q30/0641H04L67/22
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Quick Facts
Patent No.
US 9,633,129
App. No.
14/475,354
Granted
Apr 25, 2017
Kind
B2
Abstract

Embodiments of the present invention may be directed to an interactive system. The interactive system may include a browser application allowing a user to access a website using a communication pathway. The website provides website information in a standardized interchange protocol and also in webpages. The browser application is configured to allow user access to the webpages. The interactive system may also include a module of the browser application compatible with the standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information. The module implements a graphical user interface with the website information that is personalized to the user. The graphical user interface includes a personalized display experience and a personalized interaction experience that are both custom designed for the user.

Claims (30)

1. An interactive system, comprising:

a hardware processor;

a browser application executed by said processor allowing a user to access a plurality of websites using at least one communication pathway, wherein a corresponding website provides website information in a standardized interchange protocol and also in web pages and wherein said browser application is configured to allow user access to said web pages; and

a tool bar of said browser application compatible with said standardized interchange protocol and configured to store and implement user personalized commands, said toolbar implementing a graphical user interface with said website information that is personalized to said user,

wherein a first user personalized command when selected accesses second information located within a second webpage of a second website that is not displayed while first information located within a first webpage of a first website is currently displayed, wherein said second information is displayed in said graphical user interface, wherein said first user personalized command comprises a checkout request for purchasing a first product or service via said first website, wherein said second information comprises pricing information for a second product or service similar to said first product or service.

2. The interactive system of claim 1 , wherein said toolbar stores recorded user history information on said web pages of a corresponding website.

3. The interactive system of claim 2 , wherein a selected personalized command generates an interface that is based on said recorded user history information.

4. The interactive system of claim 1 , wherein said first user personalized command is associated with a website command compliant with said standardized interchange protocol that when triggered is executable across a plurality of websites to display corresponding website information.

5. The interactive system of claim 4 , wherein said first user personalized command comprises a “HOME” command.

6. The interactive system of claim 4 , wherein said first user personalized command comprises a “SIGN OUT” command.

7. The interactive system of claim 4 , wherein said first user personalized command comprises a “HELP” command.

8. The interactive system of claim 4 , wherein said first user personalized command provides personalized navigation of one or more associated links of a corresponding website.

9. The interactive system of claim 4 , wherein said first user personalized command invokes a link to a webpage that is located within another link on another webpage that is not currently displayed.

10. The interactive system of claim 1 , further comprising:

a drop down menu associated with a first user personalized command, wherein said drop down menu comprises a plurality of links of a corresponding website, and wherein said plurality of links is organized based on user history information.

11. The interactive system of claim 1 , wherein said toolbar is displayed according to user preferences.

12. An interactive system, comprising:

a hardware processor;

a browser application executed by said processor allowing a user to access a plurality of websites using at least one communication pathway, wherein a corresponding website provides website information in a standardized interchange protocol and also in web pages and wherein said browser application is configured to allow user access to said web pages; and

a tool bar of said browser application compatible with said standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information on said web pages of a corresponding website, said toolbar implementing a graphical user interface with said website information that is personalized to said user, wherein a selected personalized command generates an interface that is based on said recorded user history information,

wherein a first user personalized command when selected accesses second information located within a second webpage of a second website that is not displayed while first information located within a first webpage of a first website is currently displayed, wherein said second information is displayed in said graphical user interface, wherein said first user personalized command comprises a checkout request for purchasing a first product or service via said first website, wherein said second information comprises pricing information for a second product or service similar to said first product or service.

13. The interactive system of claim 12 , wherein said graphical user interface comprises a personalized display experience and a personalized interaction experience which are both custom designed for said user, regardless of which website is accessed such that said graphical user interface is implementable across multiple websites.

14. The interactive system of claim 12 , wherein said first user personalized command is associated with a website command compliant with said standardized interchange protocol that when triggered is executable across a plurality of websites to display corresponding website information.

15. The interactive system of claim 14 , wherein said first user personalized command comprises a “HOME” command.

16. The interactive system of claim 14 , wherein said first user personalized command comprises a “SIGN OUT” command.

17. The interactive system of claim 14 , wherein said first user personalized command provides personalized navigation of one or more associated links of a corresponding website.

18. The interactive system of claim 14 , wherein said first user personalized command invokes a link to a webpage that is located within another link on another webpage that is not currently displayed.

19. The interactive system of claim 12 , further comprising:

a drop down menu associated with a first user personalized command, wherein said drop down menu comprises a plurality of links, and wherein said plurality of links is organized based on user history information.

20. The interactive system of claim 12 , wherein said toolbar is displayed based on said recorded user history information.

Assignments (4)
RELEASE AND REASSIGNMENT Recorded Nov 22, 2019
From: EGAIN CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 051094/0863 →
RELEASE AND REASSIGNMENT Recorded Nov 22, 2019
From: EGAIN CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 051094/0908 →
SECURITY INTEREST Recorded Dec 3, 2015
From: EGAIN CORPORATION
To: WELLS FARGO BANK, N.A., AS AGENT
Reel/Frame 037204/0662 →
PATENT SECURITY AGREEMENT Recorded Nov 26, 2014
From: EGAIN CORPORATION
To: WELLS FARGO BANK, N.A., AS AGENT
Reel/Frame 034476/0981 →
Continuity (3)
Continuation 13360578 · Jan 27, 2012
Provisional Application 61436939 · Jan 27, 2011
Related Publication 20150012814A1 · Jan 8, 2015