System and method for call treatment
View Patent ↗Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelligence may be coupled to or disposed within such networks to receive signaling therefrom and/or transmit signaling thereto for determining the appropriate treatment of a call and, preferably, controlling the treatment of a call in accordance with such determination. Signaling messages received by call intelligence may be utilized to determine that a particular calling activity (e.g., enhanced calling service such as call forwarding or three-way calling) is being employed, to collect data with respect to a call, and the like. Signaling messages transmitted by call intelligence of the present invention may be utilized to prevent a call from being setup, to prevent a particular aspect of a call, to provide information to a billing entity for payment, and the like.
1. A method for processing a call in a communication network, said method comprising:
identifying an aspect of a particular call for determining an appropriate treatment of said call, said particular call being selected based at least in part upon a first criteria, wherein said aspect comprises an enhanced calling service;
routing a query to call intelligence, said call intelligence coupled to systems of said communication network; and
scoring said call with respect to said aspect by said call intelligence based at least in part upon a second criteria.
2. The method of claim 1 , wherein said communication network comprises a telecommunications carrier grade network.
3. The method of claim 1 , wherein said enhanced calling service comprises three-way calling.
4. The method of claim 1 wherein said enhanced calling service comprises call forwarding.
5. The method of claim 1 , wherein said first criteria comprises information with respect to an originator of said call.
6. The method of claim 5 , wherein said information with respect to said originator of said call comprises information selected from the group consisting of an originating number, an originating location, an originating facility, and an originating central office.
7. The method of claim 1 , wherein said first criteria comprises information with respect to an intended destination of said call.
8. The method of claim 7 , wherein said information with respect to said intended destination of said call comprises information selected from the group consisting of a destination number, a destination location, and a destination central office.
9. The method of claim 1 , wherein said first criteria comprises information indicating that said call is a call selected from the set consisting of a collect call, a 1010XXX call, a debit call, and a credit card call.
10. The method of claim 1 , wherein said query comprises information with respect to an originator of said call.
11. The method of claim 1 , wherein said query comprises information with respect to a destination of said call.
12. The method of claim 1 , wherein said query comprises information with respect to said aspect.
13. The method of claim 1 , wherein said call intelligence comprises an instruction set operable upon a processor-based system of said communication network.
14. The method of claim 13 , wherein said communication network comprises the public switched telephone network and said processor-based system comprises a signaling control point.
15. The method of claim 1 , wherein said call intelligence comprises a processor-based system coupled to said communication network.
16. The method of claim 15 , wherein said communication network comprises the public switched telephone network and said processor-based system is coupled to a signaling control point of said public switched telephone network.
17. The method of claim 1 , wherein said scoring provides an affirmative/negative acknowledgement with respect to said aspect.
18. The method of claim 1 , wherein said scoring is relative to revenue collection risk associated with said call.
19. The method of claim 1 , wherein said second criteria comprises collection risk information.
20. The method of claim 19 , wherein said collection risk information is selected from the group consisting of operating company numbers, account owner, originating line number, dialed number information, call detail records, line providers, alternative billing services, number portability, and call history.
21. The method of claim 1 , further comprising:
providing call treatment information to a system of said communication network as a function of said scoring; and
controlling implementation of said aspect based at least in part upon said call treatment information.
22. The method of claim 21 , wherein said call treatment information comprises an affirmative/negative acknowledgement with respect to said aspect.
23. The method of claim 21 , wherein said call treatment information comprises raw scoring information.
24. The method of claim 21 , wherein said controlling implementation of said aspect comprises determining if an alternative call treatment is available.
25. The method of claim 21 , wherein said controlling implementation of said aspect comprises preventing implementation of said aspect.
26. The method of claim 21 , wherein said controlling implementation of said aspect comprises allowing implementation of said aspect.
27. The method of claim 21 , wherein said controlling implementation of said aspect comprises providing call processing in addition to said aspect.
28. The method of claim 27 , wherein said call processing in addition to said aspect comprises providing call detail information to an accounting system.
29. The method of claim 1 , further comprising:
collecting call detail record information by said call intelligence.
30. The method claim 1 , further comprising:
linking said call intelligence to an informational database of said communication system; and
updating information in said call intelligence from said informational database.