Multiple extension and line appearance for IP telephony
Displaying an IP call status is disclosed. An IP call status notification is received from an IP telephony device. A display update is caused by transmitting a display notification to an IP telephone.
1. A method for displaying an IP call status comprising:
receiving an IP call status notification from an IP telephony device;
storing an updated status associated with a slot, wherein the slot is associated with an IP call, and wherein the slot is used to store an internal representation of a call, and wherein the IP call status notification is associated with the IP call; and
transmitting a display notification to a plurality of IP telephones associated with the IP call status notification, wherein each of the plurality of IP telephones includes one or more buttons that allow a user to select a call from a plurality of IP calls, wherein the IP call status notification is associated with the IP call which is one of the plurality of calls, and wherein transmitting the display notification causes a display associated with each of the plurality of IP telephones to update a visual indicator corresponding to the one of the plurality of calls associated with the IP call status notification.
2. A method as in claim 1 , wherein the IP call status notification comprises one of the following: an in-coming IP call notification, a pick-up in-coming IP call notification, a hold IP call notification, an un-hold IP call notification, an IP call dropped notification, or an out-going IP call notification.
3. A method as in claim 1 , wherein the IP telephony device comprises one of the following: an IP telephone, a switch, a switch connected to a PSTN, a server, and a server with a server based IP application.
4. A method as in claim 1 , wherein the display comprises one or more of the following: an indicator light, an indicator light or display on a phone, an indicator light or display on a switch, an indicator or display on a computer display, an indicator light associated with a button, a display, a text or number display, an icon display, and an image display.
5. A method as in claim 1 , wherein the display update comprises one or more of the following: turning an indicator light on, turning an indicator light off, selecting a color for the indicator on light, selecting flashing for the indicator light, selecting a flashing pattern for the indicator light, selecting steady for the indicator light, displaying an image, displaying an icon, and displaying a string of text or numbers.
6. A method as in claim 1 , wherein causing a display update includes transmitting a notification to one or more of the following: a server, a switch, a phone, a telephony management engine, a display service engine, a server display service engine, a phone display service engine, a switch display service engine, and a multiple line appearance engine.
7. A method as in claim 1 , further comprising performing an operation.
8. A method as in claim 1 , further comprising performing an operation, wherein the operation comprises one or more of the following: associating a call with a slot, receiving a notification to pick-up a call, transmitting a notification to redirect a call, receiving a notification that a redirect of a call succeeded, receiving a redirected call, parking a call in a slot, and clearing a call in a slot.
9. A system for displaying IP call status comprising:
a processor; and
a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
receive an IP call status notification from an IP telephony device; and
store an updated status associated with a slot, wherein the slot is associated with an IP call, and wherein the slot is used to store an internal representation of a call, and wherein the IP call status notification is associated with the IP call; and
transmit a display notification to a plurality of IP telephones associated with the IP call status notification, wherein each of the plurality of IP telephones includes one or more buttons that allow a user to select a call from a plurality of IP calls, wherein the IP call status notification is associated with one of the plurality of calls, and wherein transmitting the display notification causes a display associated with each of the plurality of IP telephones to update a visual indicator corresponding to the one of the plurality of calls associated with the IP call status notification.
10. A computer program product for displaying IP call status, the computer program product being embodied in a computer readable non-transitory storage medium and comprising computer instructions for:
receiving an IP call status notification from an IP telephony device;
storing an updated status associated with a slot, wherein the slot is associated with an IP call, and wherein the slot is used to store an internal representation of a call, and wherein the IP call status notification is associated with the IP call; and
transmitting a display notification to a plurality of IP telephones associated with the IP call status notification, wherein each of the plurality of IP telephones includes one or more buttons that allow a user to select a call from a plurality of IP calls, wherein the IP call status notification is associated with the IP call which is one of the plurality of calls, and wherein transmitting the display notification causes a display associated with each of the plurality of IP telephones to update a visual indicator corresponding to the one of the plurality of calls associated with the IP call status notification.
11. A device for displaying IP call status comprising:
a display;
one or more buttons that allow a user to select a call for a plurality of IP calls;
a handset; and
a network interface capable of transmitting a first IP call status notification and receiving a display notification, wherein the display notification is transmitted to each of a plurality of IP telephones associated with a second IP call status notification, wherein the second IP call status notification is associated with one of the plurality of IP calls, and wherein the display notification causes the display to update a visual indicator corresponding to the one of the plurality of calls associated with the second IP call status notification, and wherein the display notification causes storing of an updated status associated with a slot, and wherein the slot is used to store an internal representation of a call, wherein the slot is associated with an IP call, and wherein the second IP call status notification is associated with the IP call.
12. A system as in claim 9 , wherein the IP call status notification comprises one of the following: an in-coming IP call notification, a pick-up in-coming IP call notification, a hold IP call notification, an un-hold IP call notification, an IP call dropped notification, or an out-going IP call notification.
13. A system as in claim 9 , wherein the IP telephony device comprises one of the following: an IP telephone, a switch, a switch connected to a PSTN, a server, and a server with a server based IP application.
14. A system as in claim 9 , wherein the display comprises one or more of the following: an indicator light, an indicator light or display on a phone, an indicator light or display on a switch, an indicator or display on a computer display, an indicator light associated with a button, a display, a text or number display, an icon display, and an image display.
15. A system as in claim 9 , wherein the display update comprises one or more of the following: turning an indicator light on, turning an indicator light off, selecting a color for the indicator on light, selecting flashing for the indicator light, selecting a flashing pattern for the indicator light, selecting steady for the indicator light, displaying an image, displaying an icon, and displaying a string of text or numbers.
16. A system as in claim 9 , wherein causing a display update includes transmitting a notification to one or more of the following: a server, a switch, a phone, a telephony management engine, a display service engine, a server display service engine, a phone display service engine, a switch display service engine, and a multiple line appearance engine.
17. A system as in claim 9 , wherein the memory is further configured to provide the processor with instructions which when executed cause the processor to perform an operation.
18. A system as in claim 9 , wherein the memory is further configured to provide the processor with instructions which when executed cause the processor to perform an operation,
wherein the operation comprises one or more of the following: associating a call with a slot, receiving a notification to pick-up a call, transmitting a notification to redirect a call, receiving a notification that a redirect of a call succeeded, receiving a redirected call, parking a call in a slot, and clearing a call in a slot.
19. A device as in claim 11 , wherein the IP call status notification comprises one of the following: an in-coming IP call notification, a pick-up in-coming IP call notification, a hold IP call notification, an un-hold IP call notification, an IP call dropped notification, or an out-going IP call notification.
20. A device as in claim 11 , comprising one of the following: an IP telephone, a switch, a switch connected to a PSTN, a server, and a server with a server based IP application.
21. A device as in claim 11 , wherein the display comprises one or more of the following: an indicator light, an indicator light or display on a phone, an indicator light or display on a switch, an indicator or display on a computer display, an indicator light associated with a button, a display, a text or number display, an icon display, and an image display.
22. A device as in claim 11 , wherein the display update comprises one or more of the following: turning an indicator light on, turning an indicator light off, selecting a color for the indicator on light, selecting flashing for the indicator light, selecting a flashing pattern for the indicator light, selecting steady for the indicator light, displaying an image, displaying an icon, and displaying a string of text or numbers.
23. A device as in claim 11 , wherein causing a display update includes transmitting a notification to one or more of the following: a server, a switch, a phone, a telephony management engine, a display service engine, a server display service engine, a phone display service engine, a switch display service engine, and a multiple line appearance engine.
24. A device as in claim 11 , wherein the network interface is capable of performing an operation.
25. A device as in claim 11 , wherein the network interface is capable of performing an operation, wherein the operation comprises one or more of the following: associating a call with a slot, receiving a notification to pick-up a call, transmitting a notification to redirect a call, receiving a notification that a redirect of a call succeeded, receiving a redirected call, parking a call in a slot, and clearing a call in a slot.