Method of sending CTI messages in a communication system
View Patent ↗There is described a method of sending CTI messages in a communications system. The method comprises assigning to each of a plurality of CTI messages a priority indicator selected from a plurality of different priority indicators, sending the plurality of CTI messages from a queue formed by the CTI messages such that the time interval between two messages sent from the queue depends upon the priority indicator assigned to the first of the two messages to be sent, whereby the time interval between messages being sent from the queue may vary.
1. A method for sending a plurality of Computer Telephony Integration (CTI) messages, the CTI messages comprising a first CTI message and a second CTI message, the method comprising:
a server assigning a priority indicator selected from a plurality of different priority indicators to each of the plurality of CTI messages, the priority indicator defining a predetermined time interval for sending each of the plurality of CTI messages relative to each other; and
the server storing the plurality of CTI messages in a queue;
the server sending the first CTI message according to the priority indicator assigned to the first CTI message, the first CTI message being sent to one of a plurality of nodes to which the server is connected and
the server sending the second CTI message to one of the plurality of nodes when the predetermined time interval defined by the priority indicator assigned to the first CTI message has passed; and
wherein each of the nodes is communicatively connected to communication devices and supports the communication devices to which the node is connected.
2. The method of claim 1 wherein each of the communication devices is a telephone or cordless telephone and each of the nodes is a private branch exchange.
3. The method of claim 1 wherein the CTI messages also comprise a third CTI message and the CTI messages are stored in the queue such that the second CTI message is immediately after the first CTI message in the queue and the third CTI message is immediately after the second CTI message in the queue, and the method further comprising:
the server sending the third CTI message to one of the plurality of nodes when the predetermined time interval defined by the priority indicator assigned to the second CTI message has passed.
4. The method of claim 1 wherein the plurality of CTI messages comprise Computer Supported Telephony Application messages.
5. The method of claim 1 wherein each of the predetermined time intervals are selected from the group consisting of:
a standard time delay for a communication system,
a portion of a standard time delay for a communication system, and
a zero time delay such that an immediately successive CTI message is sent immediately following a time at which a previous CTI message was sent.
6. The method of claim 1 wherein the CTI messages are control messages.
7. The method of claim 1 wherein the CTI messages from the server to the nodes are used for controlling the communication devices and creating and controlling calls and wherein the nodes send messages to the server to report call states and device states to the server.
8. The method of claim 1 wherein the server, nodes and communication devices are part of a communication system and the priority indicator is assigned to each of the CTI messages when the CTI message is transferred to a transport layer in the communication system.
9. The method of claim 1 wherein each of the plurality of CTI messages has a time criticality and the predetermined time interval of the priority indicator is dependent upon the time criticality of each of the plurality of CTI messages.
10. The method of claim 1 wherein the method is performed during processing of a telephone call.
11. A communication system comprising:
a plurality of communication devices;
a plurality of network nodes, each of the nodes connected to at least one respective communication device of the communication devices to support that at least one communication device;
a network device storing a plurality of Computer Telephony Integration (CTI) messages in a queue and sending each of the plurality of CTI messages to a network node of the plurality of network nodes, each of the plurality of CTI messages having an assigned priority indicator defining a predetermined time interval between when the CTI message is sent and when another CTI message stored in the queue is sent, the plurality of CTI messages comprising a first CTI message and a second CTI message; and
wherein the first CTI message is sent by the network device and the second CTI message is sent by the network device when the predetermined time interval defined by the priority indicator assigned to the first CTI message passes.
12. The CTI communication system of claim 11 wherein the network device comprises a server and each of the nodes is a private branch exchange and each of the communication devices is a telephone.
13. The communication system of claim 11 wherein the network device sends each of the plurality of CTI messages according to the assigned priority indicator of a previously sent CTI message.
14. The communication system of claim 13 wherein the predetermined time interval of the assigned priority indicator of the first CTI message is different from the predetermined time interval of the assigned priority indicator of the second CTI message.
15. The communication system of claim 11 wherein the plurality of CTI messages comprise Computer Supported Telephony Application messages.
16. The communication system of claim 11 wherein the predetermined time interval for each of the CTI messages is selected from the group consisting of: a standard time delay for a communication system, a portion of a standard time delay for a communication system, and a zero time delay such that a CTI message is sent immediately following a time at which a previous CTI message was sent.
17. The communication system of claim 11 wherein the CTI messages sent from the network device to the nodes are used for controlling the communication devices and creating and controlling calls and wherein the nodes send messages to the network device to report call states and device states to the network device.
18. The communication system of claim 11 wherein the predetermined time interval is dependent upon a time criticality of each of the plurality of CTI messages.
19. The communication system of claim 11 wherein the network device processes telephone calls.
20. The communication system of claim 19 wherein the plurality of CTI messages are control messages that control a telephone call.