IP Library Granted Patent US 8,824,642
Granted Patent B2
US 8,824,642 · App. 11/647,227 · Granted Sep 2, 2014

Method and apparatus for enabling a user to perform telecommunications operations

Inventors: Christopher L. Helbling (Norwalk, CT); Craig L. Reding (Midland Park, NJ); Paula Dromlewicz (Holden, MA); John Reformato (Tarrytown, NY)
Assignees: Verizon Services Corp.; Verizon Data Services LLC
H04M3/38H04M3/493H04M2201/41H04M3/533H04M2201/40
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Quick Facts
Patent No.
US 8,824,642
App. No.
11/647,227
Granted
Sep 2, 2014
Kind
B2
Abstract

Methods and apparatuses for enabling a user to perform telecommunication operations are disclosed. A method disclosed includes receiving a device having a storage containing data corresponding to an account identifier and data associated with a voice portal and then establishing a connection with a server associated with the voice portal. Upon establishing the connection, the data corresponding to the account identifier is provided to the server associated with the voice portal. Then, upon confirmation by the server that the account identifier corresponds to an active subscriber account, the user is enabled to perform selected operations of the voice portal using voice input commands based on limitations, if any, associated with the active subscriber account.

Claims (70)

1. A method, comprising:

receiving, by a control module, from a user device having a storage, data associated with an account of a user and data associated with a voice portal;

establishing, by the control module, a connection with a server associated with the voice portal using the voice portal data, the connection being established automatically upon receipt of the voice portal data;

upon establishing the connection, providing the user account data to the server;

receiving, by the control module, confirmation from the server that the user account data corresponds to an active account;

receiving, by the control module, information identifying one or more operations of the server, the identified operations being associated with at least one limitation of the active account; and

upon receiving the confirmation, enabling the user to perform the identified operations of the voice portal using voice input commands.

2. The method of claim 1 , wherein enabling includes:

outputting to the user a confirmation message.

3. The method of claim 2 , wherein the identified operations include at least one of:

accessing an address book;

making a call;

hearing the voice input commands; or

sending a text message or an email.

4. The method of claim 1 , wherein the user device includes—at least one of a credit card, a calling card, or an electronic pass.

5. The method of claim 1 , wherein receiving from the user device includes at least one of:

reading a magnetic strip of the user device;

communicating with the user device electronically; or

reading the user device through wireless communication.

6. The method of claim 1 , further comprising:

providing to the server, by the control module, the voice portal data.

7. The method of claim 6 , further comprising:

determining, by the control module, the server associated with the voice portal based on the voice portal data.

8. A system, comprising:

a voice portal service coupled to a communications network and configured to provide a subscriber with an ability to perform one or more operations using voice input commands transmitted over the communications network, the one or more operations being associated with at least one limitation of an active subscriber account of the subscriber;

a voice portal server configured to store subscriber account information related to the voice portal service;

a receiving unit configured to receive, from a user device having a storage, data corresponding to an account identifier and data associated with a voice portal;

a validation unit coupled to the receiving unit and configured to:

establish a connection with the voice portal server using the voice portal data, the connection being established automatically upon receipt of the voice portal data; and

provide the data corresponding to the account identifier to the voice portal server after establishing the connection; and

an audio unit coupled to the communication network and configured to:

receive, from the voice portal server, information identifying the one or more operations; and

provide audio communications to and from the communications network, in accordance with the received information,

wherein the voice portal server is further configured to receive the data corresponding to the account identifier, authorize access to the voice portal service when the account identifier corresponds to the active subscriber account, and deny access to the voice portal service when the account identifier does not correspond to the active subscriber account, and

wherein the validation unit enables access to the voice portal service via the audio unit when the voice portal server has authorized access.

9. The system of claim 8 , wherein the audio unit provides a confirmation message when access has been authorized and a denial message when access has been denied.

10. The system of claim 9 , wherein the one or more operations include at least one of:

accessing an address book;

making a call;

hearing the voice input commands; or

sending a text message or an email.

11. The system of claim 8 , wherein the device includes at least one of a credit card, a calling card, or an electronic pass.

12. The system of claim 8 , wherein the receiving unit includes at least one of:

a facility to read a magnetic strip of the device;

a facility to communicate with the device electronically; or

a facility to read the-device through wireless communication.

13. The system of claim 8 , wherein the validation unit is further configured to provide the voice portal data-to the voice portal server.

14. The system of claim 8 , wherein the validation unit is further configured to determine the voice portal server based on the voice portal data.

15. An apparatus, comprising:

a receiving unit configured to receive, from a user device having a storage, data associated with an account of a user and data associated with a voice portal;

a validation unit coupled to the receiving unit and configured to:

establish a connection with a server associated with the voice portal using the voice portal data, the connection being established automatically upon receipt of the voice portal data;

provide the user account data to the server after establishing the connection, and

upon confirmation by the server that the user account data corresponds to an active account, connect the voice portal to the user; and

an audio unit coupled to a communication network and configured to:

receive, from the voice portal, information identifying one or more operations, the identified operations being associated with at least one limitation of the active account; and

enable the user to perform the identified operations of the voice portal using voice input commands.

16. The apparatus of claim 15 , wherein the audio unit is capable of outputting a confirmation message.

17. The apparatus of claim 16 , wherein the identified operations include at least one of:

accessing an address book;

making a call;

hearing the voice input commands; or

sending a text message or an email.

18. The apparatus of claim 15 , wherein the user device includes any one of a credit card, a calling card, or an electronic pass.

19. The apparatus of claim 15 , wherein the receiving unit includes a facility configured to do at least one of:

read a magnetic strip of the user device;

communicate with the user device electronically; or

read the user device through wireless communication.

20. The apparatus of claim 15 , wherein the validation unit is further configured to provide the voice portal data to the server associated with the voice portal.

21. The apparatus of claim 15 , wherein the validation unit is further configured to determine the server associated with the voice portal based on the data associated with the voice portal.

Assignments (5)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 28, 2014
From: VERIZON DATA SERVICES LLC
To: VERIZON PATENT AND LICENSING INC.
Reel/Frame 033428/0643 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 28, 2014
From: VERIZON SERVICES CORP.
To: VERIZON PATENT AND LICENSING INC.
Reel/Frame 033428/0605 →
CHANGE OF NAME Recorded Jun 3, 2014
From: VERIZON DATA SERVICES INC.
To: VERIZON DATA SERVICES LLC
Reel/Frame 033080/0505 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 29, 2006
From: DROMLEWICZ, PAULA
To: VERIZON DATA SERVICES, INC.
Reel/Frame 018754/0856 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 29, 2006
From: REDING, CRAIG L.; HELBLING, CHRISTOPHER L.; REFORMATO, JOHN
To: VERIZON SERVICES CORP.
Reel/Frame 018760/0571 →
Continuity (1)
Related Publication 20080162708A1 · Jul 3, 2008