Speech to DTMF generation
View Patent ↗A method of speech to DTMF generation involving ASR-enabled and DTMF-controlled communications systems. The ASR-enabled system is used to recognize speech received from the DTMF-controlled telecommunications system using sampling rate independent speech recognition. It then identifies a speech segment contained in the speech received from the DTMF-controlled system that corresponds with at least one keyword associated with user-defined data. Then, the ASR-enabled system transmits at least one DTMF signal to the DTMF-controlled system in response to the identified speech segment. This allows a user of an ASR-enabled system such as a vehicle telematics unit to at least partially automate access to the DTMF-controlled system using the telematics unit, so that voice mailbox numbers, passwords, and the like normally entered via a telephone keypad can be automatically sent to the DTMF-controlled system from the telematics unit without having to be manually input each time by the user.
1. A method of speech to DTMF generation using sampling rate independent speech recognition, comprising:
(a) receiving speech from a DTMF-controlled telecommunications system;
(b) recognizing the speech received from the DTMF-controlled telecommunications system using sampling rate independent speech recognition;
(c) identifying a speech segment contained in the speech received from the DTMF-controlled telecommunications system that corresponds with at least one keyword associated with user-defined data; and
(d) transmitting at least one DTMF signal to the DTMF-controlled telecommunications system in response to the speech received from the DTMF-controlled telecommunications system using the user-defined data.
2. The method set forth in claim 1 , further comprising recording the user-defined data, which corresponds to information used to communicate with the DTMF-controlled telecommunications system, wherein the user-defined data includes delimited data fields.
3. The method set forth in claim 2 , wherein a first field of the delimited data fields includes a telephone number to access the DTMF-controlled telecommunications system.
4. The method set forth in claim 2 , further comprising storing the recorded user-defined data in a telematics unit using automatic speech recognition.
5. The method set forth in claim 2 , further comprising sending the user-defined data through a web portal to a call center and sending the user-defined data from the call center to a telematics unit.
6. The method of claim 1 , wherein the user-defined data includes a telephone number and at least one of a mailbox number, a pass code, or an account number.
7. The method of claim 1 , wherein the at least one keyword of step (a) describes user-defined data.
8. The method of claim 1 , wherein the speech segment contained in the speech received from the DTMF-controlled telecommunications system in step (c) comprises at least one word substantially matching the at least one keyword.
9. A method of communicating between an automatic speech recognition (ASR) enabled telecommunications system and a DTMF-controlled communications system, comprising:
(a) establishing communication between the ASR-enabled telecommunications system and the DTMF-controlled communications system;
(b) detecting a presence of speech energy at the ASR-enabled telecommunications system from the DTMF-controlled communications system;
(c) detecting an absence of the speech energy at the ASR-enabled telecommunications system from the DTMF-controlled communications system; and
(d) transmitting at least one DTMF signal from the ASR-enabled telecommunications system to the DTMF-controlled telecommunications system in response to the detected absence of speech energy.
10. The method of claim 9 , further comprising recording a nametag corresponding to delimited data fields used to communicate with the DTMF-controlled telecommunications system, wherein the delimited data fields correspond to a plurality of DTMF signals for transmitting in response to the absence of speech energy.
11. The method of claim 10 , wherein transmitting at least one DTMF signal further comprises sending the plurality of DTMF signals.
12. The method of claim 10 , further comprising recording the nametag and corresponding delimited data fields in a telematics unit using automatic speech recognition.
13. The method of claim 10 , further comprising creating the nametag and corresponding delimited data fields using a web portal in communication with a call center and sending the nametag and corresponding delimited data fields from the call center to a telematics unit.
14. The method of claim 10 , wherein the plurality of DTMF signals includes a telephone number, and at least one of a mailbox number, a pass code, or an account number.
15. The method of claim 10 , wherein if the DTMF-controlled telecommunications system requires information not contained in the nametag, the ASR-enabled system prompts a user to input the data.
16. The method of claim 9 , wherein a user-supplied telephone number is used to establish communications between the ASR-enabled telecommunications system and the DTMF-controlled communications system.
17. The method of claim 9 , further comprising determining whether a phone call is in progress.
18. The method of claim 10 , further comprising placing a call using a data field stored in the nametag.
19. The method of claim 10 , further comprising sending the delimited data fields stored in the nametag to the DTMF-controlled communications system.