VEHICLE EMERGENCY CALL HANDLING AND ROUTING TO PSAPS
A method of facilitating emergency calls from a vehicle includes receiving a call, transmitting data from a vehicle telematics unit to a call center, obtaining the location of the vehicle at the call center, determining at the call center that emergency help is needed, accessing an emergency routing database and, using the vehicle location, determining a preferred public safety answering point (PSAP), obtaining from the emergency routing database emergency contact information associated with the preferred PSAP, and establishing a three-way conference call between the call center, the vehicle telematics unit, and the preferred PSAP utilizing voice over internet protocol (VoIP). Data such as vehicle location can be transmitted to the PSAP electronically during the forwarded call.
1 . A method of facilitating emergency calls from a vehicle, the steps comprising:
(a) initiating an emergency call;
(b) transmitting vehicle data during the emergency call;
(c) locating an appropriate public safety access point PSAP based on the vehicle data;
(d) forwarding the emergency call to the PSAP using voice over internet protocol (VoIP); and
(e) providing vehicle information electronically to the PSAP concurrently with the emergency call.
2 . The method of claim 1 , wherein the vehicle data of step (b) is chosen from the group consisting of: vehicle location, vehicle direction, vehicle speed, or collision data.
3 . The method of claim 1 , wherein the vehicle information provided to the PSAP in step (e) is based on at least some of the vehicle data.
4 . The method of claim 1 , wherein step (c) further comprises locating the appropriate PSAP using a PSAP database at a call center containing available PSAPs.
5 . The method of claim 4 , wherein step (c) further comprises determining the location of the vehicle using the vehicle data and comparing the location to emergency service zones associated with available PSAPs in the PSAP database.
6 . The method of claim 1 , wherein step (d) further comprises establishing a three-way conference call between a call center, a vehicle telematics unit, and the PSAP, wherein the call utilizes voice over internet protocol (VoIP).
7 . The method of claim 1 , wherein step (d) further comprises using either a live advisor or an automated advisor at a call center to respond to emergency calls.
8 . The method of claim 1 , wherein step (c) further comprises determining vehicle location and step (e) further comprises the steps of providing the vehicle location from a VoIP processing center to an automatic location identification (ALI) database and transmitting the vehicle location from the ALI database to the PSAP concurrently with the emergency call.
9 . A method of facilitating emergency calls from a vehicle, the steps comprising:
(a) establishing an emergency call;
(b) transmitting vehicle data to a call center during the emergency call;
(c) obtaining the location of the vehicle;
(d) determining at the call center to connect the emergency call to a public safety access point (PSAP);
(e) accessing PSAP locations from a database;
(f) comparing the location of the vehicle to the PSAP locations;
(g) identifying a PSAP located nearest the vehicle;
(h) providing a communications conduit between a vehicle telematics unit and the identified PSAP via voice over internet protocol (VoIP); and
(i) transmitting the vehicle data to the identified PSAP.
10 . The method of claim 9 , wherein the vehicle data of step (b) is chosen from the group consisting of: vehicle location, vehicle direction, vehicle speed, or collision data.
11 . The method of claim 9 , wherein the vehicle data is vehicle location and wherein step (i) further comprises the steps of providing the vehicle location from a VoIP processing center to an automatic location identification (ALI) database and transmitting the vehicle location from the ALI database to the identified PSAP concurrently with the emergency call.
12 . The method of claim 9 , wherein step (d) further comprises using either a live advisor or an automated advisor at the call center to respond to emergency calls.
13 . The method of claim 9 , wherein step (f) further comprises comparing the location of the vehicle to an emergency service zone associated with each PSAP to determine if the location of the vehicle lies within the emergency services zone for a particular PSAP.
14 . The method of claim 9 , wherein step (i) further includes creating a map at a PSAP that tracks vehicle position based on the location of the vehicle.
15 . The method of claim 9 , wherein step (h) further includes establishing a three-way conference call between a call center, a vehicle telematics unit, and a PSAP, wherein the call utilizes voice over internet protocol (VoIP).
16 . A method of facilitating emergency calls from a vehicle, the steps comprising:
(a) receiving a call from a vehicle at a call center;
(b) transmitting data from a telematics unit in the vehicle to the call center;
(c) obtaining the location of the vehicle at the call center;
(d) determining at the call center that emergency help is needed;
(e) accessing an emergency routing database and, using the vehicle location, determining a preferred public safety answering point (PSAP);
(f) obtaining from the emergency routing database emergency contact information associated with the preferred PSAP; and
(g) establishing a three-way conference call between the call center, the vehicle telematics unit, and the preferred PSAP, wherein the call utilizes voice over internet protocol (VoIP).
17 . The method of claim 16 , wherein the data of step (b) is chosen from the group consisting of: vehicle location, vehicle direction, vehicle speed, or collision data.
18 . The method of claim 16 , wherein step (d) further comprises using either a live advisor or an automated advisor at a call center to respond to emergency calls.
19 . The method of claim 16 , wherein step (e) further comprises determining the location of a vehicle and comparing the location to an emergency service zone associated with each PSAP to determine if the location of the vehicle lies within the emergency services zone.