Method of diagnosing vehicle malfunction using a telematics unit
View Patent ↗A method for providing diagnostic assistance to a driver of a vehicle when calling a call center following a diagnostic warning being displayed on the vehicle instrument panel. Upon establishing the call, indicator data representative of the warning is automatically sent to the call center where it is used to select one or more diagnostic tests targeted to particular vehicle systems associated with the warning. The test is carried out at the vehicle and the resulting diagnostic data sent back to the call center. The call is then switched to an advisor at the call center and the received diagnostic data is used to aid the advisor in providing the diagnostic assistance to the driver.
1. A method of providing diagnostic assistance to a vehicle, comprising the steps of:
(a) obtaining indicator data representative of an illuminated warning light displayed on a vehicle instrument panel;
(b) placing an occupant-initiated call to a call center using a telematics unit installed in the vehicle;
(c) entering a data mode with the call center when the call is established between the telematics unit and call center and then carrying out the following steps (c1)-(c6);
(c1) transmitting the indicator data to the call center via the call;
(c2) identifying a diagnostic test for one or more specific vehicle modules using the indicator data; and
(c3) transmitting a command to the vehicle telematics unit that initiates the diagnostic test on the vehicle module(s);
(c4) carrying out the diagnostic test at the vehicle on the vehicle module(s);
(c5) obtaining diagnostic data resulting from the diagnostic test; and
(c6) sending the diagnostic data to the call center;
(d) switching from the data mode to a voice mode with the call center and carrying out the following steps (d1)-(d2);
(d1) transferring the call to an advisor at the call center; and
(d2) providing diagnostic assistance to the vehicle occupant using the diagnostic data.
2. The method of claim 1 , wherein step (a) further comprises the step of monitoring signals sent to the vehicle instrument panel and obtaining the indicator data from the monitored signals.
3. The method of claim 1 , wherein the advisor is a live advisor and wherein step (d2) further comprises displaying diagnostic assistance information on a computer being used by the advisor.