"SYSTEM FOR OUTSOURCING TECHNOLOGY SERVICES"
A system for contracting for the provision of outsourced technology services, includes a database of services and corresponding practices for performing at least some of the services. A module is provided which enable selection of services required by a client from the database and assignment of parties responsible for delivering the selected services. A further module is arranged to prepare a contract schedule in accordance with the selected services and responsible parties. The system may also enable definition of environments of the client and metrics governing the services required by the client.
1 . A computer system for contracting for the provision of outsourced technology services, including:
a processor and memory;
the memory storing a database of services and corresponding practices for performing at least some of the services, and
the processor being configured to implement:
i. a module enabling selection of services required by a client from the database and assignment of parties responsible for delivering the selected services, and
ii. a module arranged to prepare a contract schedule in accordance with the selected services and responsible parties.
2 . The system as claimed in claim 1 , wherein the processor is also configured to implement a module enabling specification of environments of the client.
3 . The system as claimed in claim 2 wherein the module enabling assignment enables assignment of a responsible party for each selected service in each specified environment of the client in which that service is to be provided.
4 . The system of claim 2 , wherein the environments are defined by one of infrastructure, data or business environments.
5 . The system as claimed in claim 2 , including a display configured to display a graphical user interface enabling a user to specify the environments.
6 . The system as claimed in claim 1 , wherein each responsible party is one of the outsourcer, the client, or a third party.
7 . The system as claimed in claim 1 , wherein the processor is also configured to implement a module enabling determination of metrics by agreement between the client and an outsourcer, wherein the selection of services is dependent on the metrics determined.
8 . The system as claimed in claim 7 , wherein the metrics relate to any one or more from the set of the frequency of delivery; the quality of the service; the availability of components of the environment; and the ability of the environment to support the business.
9 . The system as claimed in claim 7 , further including a display configured to display a graphical user interface enabling user-definition of metrics.
10 . The system of claim 1 , including a display configured to display a graphical user interface enabling a user to select services and assign responsible parties.
11 . The system as claimed in claim 1 , wherein the technology services are information technology services.