METHOD FOR FACILITATING THE OUTSOURCING OF TECHNOLOGY SERVICES
The invention relates to an improved method of developing and monitoring performance of a technology outsourcing agreement. The invention provides a computer-implemented method of outsourcing technology services to a client where a client has a number of environments in which technology services are required. The method includes selecting the services which are required by the client and displaying a table where each intersection in the table is associated with a service and an environment. In each intersection is an indication of a supplier responsible for the associated service in the associated environment. Each intersection may also be associated with free-form textual information relating to the associated service in the associated environment.
1 . A computer-implemented method of outsourcing a plurality of technology services to a client within a plurality of environments, including the steps of:
a. selecting the plurality of services required by the client from a fixed list of services;
b. displaying on a graphical user interface a table,
each intersection in the table being associated with a service and an environment and indicating a supplier for the associated service in the associated environment,
each supplier being selected from the set of an outsourcer, the client, and a third party; and
c. receiving further information from a user using a free-form text input, wherein at least one intersection in the table is also associated with such further information relating to the associated service in the associated environment.
2 . The method as claimed in claim 1 wherein the further information relates to any one of inclusions, volumes, locations, versions, and exclusions.
3 . The method as claimed in claim 1 wherein each supplier is associated with a visual indicator and the supplier is indicated within the table using the visual indicator
4 . The method as claimed in claim 3 wherein each visual indicator is a colour.
5 . The method as claimed in claim 1 , including the step of generating an agreement according to the selected services, suppliers and further information.
6 . The method as claimed in claim 1 , wherein the services are information technology services.
7 . The method as claimed in claim 1 , wherein the fixed list of services is displayed on the graphical user interface.
8 . The method of claim 1 , wherein the fixed list of services is ordered by group, each group including services selected from: account management, third party management, warranty management, asset management, procurement, license administration, end user training, service desk, pipeline management, hardware support, deskside support, installations/moves/adds and changes, software support, software distribution, storage management, performance management, resource management, housing facilities, operational service, disaster recovery, scheduling services, output services, security management, Internet services, application support capacity planning, architecture, consulting services & supplementary services, data management, network management, and system management.
9 . A computer-readable medium having stored thereon a computer program comprising instructions which, when executed by a computer, cause the computer to perform the steps of:
a. selecting the plurality of services required by the client from a fixed list of services displayed on a graphical user interface;
b. displaying on the graphical user interface a table indicating a supplier for each selected service in each environment of the client,
each supplier being selected from the set of an outsourcer, the client, and a third party, and
each intersection in the table being associated with a service and an environment and indicating a supplier for the associated service in the associated environment; and
c. receiving further information from a user using a free-form text input, wherein at least one intersection in the table is also associated with such further information relating to the associated service in the associated environment.
10 . A computer programmed to operate in accordance with the method of claim 1 .