Method and system for recording telephone conversations placed on hold
View Patent ↗A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists, a check is performed to determine if there is a downlink connection for this call. If there is, a new communication channel is opened so that the background call can be recorded and then appended to the original recording.
1. A method of recording background telephone conversations which are designated as a background conversation, the method comprising:
recording an original call as an active call recording in a communication device;
receiving a second telephone call at the communication device;
designating the second telephone call as a foreground call;
designating the original call as a call on hold;
verifying by a processor of the communication device, that a downlink audio stream exists for the call on hold, after detecting said original call on hold;
recording the call on hold in a database if the downlink audio stream exists and recording the second telephone call as the active call recording in the communication device;
determining a location of the database: and transmitting an address associated with the location to the processor;
indexing the active call recording by the processor to indicate that the recording of the original call has been interrupted, wherein the indexing the active call recording is done by inserting a pointer of the location address of the database.
2. The method of claim 1 wherein designating the original call comprises:
setting a flag associated with the original call from foreground to background.
3. The method of claim 1 wherein recording the call on hold comprises:
opening a separate communication channel for the call on hold; and
storing a data stream associated with the call on hold in a database.
4. The method of claim 1 wherein determining that an original call has been designated comprises:
checking a flag associated with the original call, the flag indicating if the call is a foreground call or the call on hold.
5. The method of claim 1 wherein verifying that a downlink audio stream exists comprises:
retrieving the characteristics of the original call; and
analyzing the characteristics of the original call.
6. The method of claim 1 further comprising:
ending the recording of the call on hold; and
indexing the recording of the call on hold to indicate that recording of the call on hold has been interrupted.