System and method for completion of all calls using single call funding options
Embodiments of the invention provide systems and methods that identify requested call connections that cannot be billed by a call management system and redirects those calls to a call processing platform. The call management system sends data associated with the requested call connections to the call processing platform in a session initiation protocol (SIP) message header. The call processing platform identifies one or more payment options that are not available for use by the call management system and offers the called party the opportunity to accept one of the payment options to complete the requested call connection. The call processing platform connects the calling party and the called party and sends a call detail record with billing data to the call management system.
1. A method, comprising:
receiving a call connection request from a call management system, the call connection request identifying a calling party and a called party and including a billing-status code, the billing-status code indicating a reason why the call management system cannot complete a call connection between the calling party and the called party;
offering the called party at least one billing option to accept the call connection, the at least one billing option not available for use by the call management system, the at least one billing option presented to the called party via a text message, the text message indicating that an inbound voice call is being attempted and that the voice call may be completed if the called party indicates acceptance of the text message;
completing the call connection between the calling party and the called party upon the indication of acceptance of the text message by the called party; and
sending the call management system a message including billing data for the completed call connection.
2. The method of claim 1 , further comprising:
identifying a carrier for the called party; and
determining the at least one billing option based upon the identified carrier.
3. The method of claim 1 , further comprising:
prior to offering the called party the at least one billing option, determining that a maximum number of attempts to use the at least one billing option has not been exceeded, the maximum number of attempts corresponding to the billing-status code.
4. The method of claim 1 , further comprising:
identifying the at least one billing option among a plurality of other billing options based upon the billing-status code.
5. The method of claim 1 , further comprising:
performing a database look-up using the billing-status code to determine the at least one billing option.
6. The method of claim 1 , wherein the at least one billing option is selected from the group consisting of:
SMS text billing;
credit card billing; and
prepaid account.
7. The method of claim 6 , wherein prior to offering the called party one or more of the at least one billing option to accept the call connection, the calling party and called party are connected for a short-term courtesy call.
8. The method of claim 1 , wherein the call management system is a telephone system serving a detention facility, and wherein the calling party is an inmate at the detention facility.
9. A method, comprising:
establishing a first leg of a call connection between a calling party and a call processing service, the calling party using a call management system that is unable to bill for a requested call connection between the calling party and a called party;
sending a session initiation protocol (SIP) message from the call management system to the billing service, the SIP message comprising a header with information associated with the requested call connection, the SIP message header comprising information identifying a billing code for the requested call connection, the billing code associated with a reason that the requested call connection is not billable by the call management system;
offering, by the call processing service to the called party, one or more payment options for the requested call connection, wherein the payment options are not available for use by the call management system, the one or more payment options identified based upon the billing code;
receiving an acceptance of a payment option from the called party;
establishing a second leg of the call connection between the call processing service and the called party;
bridging the first leg and the second leg to create a completed call connection; and
sending a call detail record for the completed call connection from the call processing service to the call management system.
10. The method of claim 9 , wherein one or more payment options are presented to the called party via a text message, the text message indicating that an inbound voice call is being attempted and that the voice call may be completed if the called party indicates acceptance of the text message.
11. The method of claim 9 , further comprising:
prior to offering the called party the one or more payment options, determining that a maximum usage of the one or more payment options has not been exceeded, the maximum usage corresponding to the billing code.
12. The method of claim 11 , wherein the maximum usage is particular to the called party.
13. The method of claim 12 , wherein maximum usage is particular to the calling party.
14. The method of claim 9 , wherein the call detail record comprises billing data for the completed call connection.
15. The method of claim 9 , further comprising:
connecting the calling party and the called party for a short-term courtesy call prior to offering the called party the one or more payment options for the requested call connection.
16. A call processing platform, comprising:
an interface to a call management system serving calling parties;
an interface to one or more service providers serving called parties;
an interactive voice response (IVR) system adapted to interact with the called parties to present one or more payment options to the called parties, wherein the payment options are not available for use by the call management system;
a processor adapted to receive session initiation protocol (SIP) messages comprising information associated with requested call connections between calling parties and called parties, the SIP messages further comprising a code identifying why requested call connections cannot be completed by the call management system, the processor further adapted to identify at least one payment option available to called parties to pay for the requested call connections, the at least one payment option corresponding to the code.
17. The call processing platform of claim 16 , wherein the processor is further adapted to, prior to offering the called party the at least one billing option, determine that a maximum number of attempts to use the at least one payment option has not been exceeded, the maximum number of attempts corresponding to the code.
18. The call processing platform of claim 16 , wherein the calling parties and respective called parties are connected for a short-duration call prior to connecting the called parties to the IVR system.
19. The call processing platform of claim 16 , wherein said payment options are selected from the group consisting of:
SMS text billing;
credit card billing; and
prepaid account.