Remote vehicle data access during a multi-way call with a vehicle telematics unit
A system and method for obtaining data during a multi-way call involving at least a vehicle telematics unit, call center, and third party such as a public safety answering point (PSAP). While connected together in at least a three-way voice call, the connection from the telematics unit is switched out of the call and connected to a data modem to receive vehicle data uploaded from the telematics unit. This can be used to provide vehicle location and other vehicle information such as current vehicle conditions and operational state. Thereafter, the telematics unit connection is switched back into the multi-way call to permit continued voice communications between the parties. The uploaded vehicle data can then be used by the call center or PSAP to provide emergency or other assistance.
1. A method of obtaining vehicle data during a multi-way call involving a vehicle telematics unit, call center, and at least one third party, comprising the steps of:
conducting a multi-way voice call involving at least three different phone terminal units which include a vehicle telematics unit, a call center terminal, and a third party terminal, wherein the multi-way voice call involves a telephone connection to the telematics unit and a telephone connection to the third party terminal;
separating the multi-way voice call into a two-way call and a second multi-way call, wherein the two-way call is switched from a voice transmission mode to a data transition mode when vehicle data is sent between the call center and the vehicle telematics unit while maintaining voice communications between the call center and the third party;
receiving, at a data receiver, vehicle data sent from the telematics unit over the two-way call; and
ending the two-way call with the data receiver and reconnecting the telematics unit to the multi-way voice call without ending the telephone connection to the telematics unit.
2. The method of claim 1 , wherein the conducting step further comprises the steps of receiving at the call center terminal a first telephone call from the telematics unit, placing a second telephone call to the third party terminal, and thereafter connecting the first and second telephone calls into the multi-way voice call.
3. The method of claim 2 , further comprising the step of receiving first vehicle data from the telematics unit during the first telephone call, and wherein the receiving step further comprises receiving updated vehicle data from the telematics unit during the separate call.
4. The method of claim 1 , wherein the separating step further comprises the steps of receiving a request for the vehicle data from an operator of the call center terminal and, in response to the request, bridging the telematics unit telephone connection from the multi-way voice call to the data receiver.
5. The method of claim 1 , wherein the data receiver is a data compatible modem and wherein the receiving step further comprises the steps of carrying out a data session between the telematics unit and modem over the two-way call call, receiving the vehicle data from the telematics unit at the modem, and then providing at least some of the vehicle data to a call center advisor who is in voice communication with one or more public safety personnel via the multi-way voice call.
6. The method of claim 1 , wherein the vehicle data includes vehicle location information indicative of the current global position of the vehicle.
7. A method of obtaining vehicle data during a multi-way call involving a vehicle telematics unit, call center, and at least one third party, comprising the steps of:
(a) receiving a telephone call at a call center placed from a cellular phone located at a vehicle having at least one occupant requiring emergency assistance;
(b) conducting an initial voice conversation between an advisor at the call center and a person at the vehicle via the cellular phone;
(c) establishing a three-way call by connecting a public safety answering point (PSAP) into the telephone call so as to place the person at the vehicle in voice communication with a person at the PSAP via the three-way call;
(d) splitting the three-way call into a first two-way call between the cellular phone and call center and a second two-way call between the call center and the PSAP wherein the first two-way call is switched from a voice transmission mode to a data transmission mode when vehicle data is sent between the call center and the vehicle telematics unit while maintaining voice communications between the call center and the PSAP; and
(e) receiving vehicle data at the call center that is sent from the vehicle over the first two-way call via the cellular phone.
8. The method of claim 7 , wherein the cellular phone comprises a vehicle telematics unit.
9. The method of claim 7 , wherein step (a) further comprises receiving initial vehicle data at the call center from the vehicle via the cellular phone, and wherein step (e) further comprises receiving updated vehicle data.
10. The method of claim 9 , wherein the initial and updated vehicle data includes vehicle global position information.
11. The method of claim 7 , wherein step (c) further comprises the steps of placing a voice call from the call center to the PSAP and connecting the telephone call from the cellular phone with the voice call to the PSAP to create the three-way call.
12. The method of claim 7 , wherein further comprising the step of conducting voice communication between the advisor and the person at the PSAP over the second two-way call.
13. The method of claim 7 , further comprising the step of providing the vehicle data to the advisor at the call center.
14. The method of claim 7 , further comprising the step of reconnecting the first and second two-way calls into a three-way call after step (e).