Granted Patent B2

US 8,910,154 · App. 12/928,991 · Granted Dec 9, 2014

Abstract

Claims (36)

1. A method for obtaining diagnostic information at a selected time in a virtual environment, comprising:

providing a server configured to host a virtualization system running a plurality of virtual instances, a plurality of service managers operating within the virtualization system, wherein each of the plurality of service managers is associated with a respective single virtual instance;

sending a request for current diagnostic information to selected virtual instances in the plurality of instances, wherein the request is sent through a control interface to the plurality of service managers operating on the virtualization system;

communicating the request from the plurality of service managers to the selected virtual instances operating on the virtualization system;

sending the current diagnostic information from each selected virtual instance to the corresponding service manager;

communicating the current diagnostic information from each service manager through the control interface to a user interface to enable a user to view the current diagnostic information for each of the selected virtual instances operating on the server;

sending a reset command to the selected virtual instances in the plurality of instances through the control interface to the plurality of service managers; and

communicating the reset command from the plurality of service managers to the selected virtual instances operating on the virtualization system to enable each of the selected virtual instances to be reset.

2. The method of claim 1 , wherein communicating the current diagnostic information from each service manager further comprises communicating current contents of selected databases operating in the instance and state variables operating in the instance.

3. The method of claim 1 , further comprising sending a request for current diagnostic information to the selected virtual instances, wherein the request includes a selected runtime to provide the current diagnostic information for each of the virtual instances.

4. The method of claim 3 , further comprising sending the request for current diagnostic information at the selected runtime to the selected virtual instances, wherein the selected runtime is substantially the same for each selected virtual instance to enable the current diagnostic information to be sent substantially simultaneously to the corresponding service manager.

5. The method of claim 1 , further comprising sending the reset command to reset each of the selected virtual instances after sending the current diagnostic information.

6. The method of claim 1 , further comprising sending the reset command to reset each of the selected virtual instances in parallel.

7. The method of claim 1 , further comprising sending the reset command to reset each of the selected virtual instances in sequence.

8. The method of claim 1 , further comprising designating the selected virtual instances via identification information for virtual instances operating on the virtualization system.

9. The method of claim 1 , further comprising designating the selected virtual instances based on at least one of a site location for which the virtual instance operates, a state in which a virtual instance operates, a company for which a virtual instance operates, and a type of business for which a virtual instance operates.

10. The method of claim 1 , further comprising communicating the current diagnostic information to a graphical user interface configured to view the current diagnostic information from each of the selected virtual instances.

11. The method of claim 1 , further comprising sending metadata from the control interface to a selected instance interface coupled to a selected virtual instance based on identification information included in the metadata.

12. The method of claim 1 , further comprising sending metadata containing identification information for the virtual instance that current diagnostic information is to be requested from to enable the control interface to communicate the request to a desired virtual instance.

13. The method of claim 1 , further comprising providing credentials to the control interface to gain access to the plurality of service managers operating on the virtualization system.

14. The method of claim 1 , further comprising sending a request for current diagnostic information to the selected virtual instances, wherein the request includes a selected runtime at which to provide the current diagnostic information for each of the virtual instances.

15. The method of claim 14 , further comprising sending the request for current diagnostic information at the selected runtime to the selected virtual instances, wherein the selected runtime is substantially the same for each selected virtual instance to enable the current diagnostic information to be sent substantially simultaneously to the corresponding service manager.

16. A computer program product, comprising a non-transitory computer usable medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed to implement a method for obtaining diagnostic information at a selected time in a virtual environment operating on a server running a plurality of virtual instances on a virtualization system, comprising:

sending a request for current diagnostic information to selected virtual instances in the plurality of instances residing on the virtualization system, wherein the request is sent through a control interface to a plurality of service managers operating on the virtualization system, wherein each service manager is associated with a respective single virtual instance;

communicating the request from the plurality of service managers to the selected virtual instances operating on the virtualization system;

sending the current diagnostic information from each selected virtual instance to each virtual instance's corresponding service manager;

communicating the current diagnostic information from each service manager through the control interface to a user interface to enable a user to view the current diagnostic information for each of the selected virtual instances operating on the server;

sending a reset command to the selected virtual instances in the plurality of instances through the control interface to the plurality of service managers; and

communicating the reset command from the plurality of service managers to the selected virtual instances operating on the virtualization system to enable each of the selected virtual instances to be reset.

17. A method for obtaining diagnostic information at a selected time from a plurality of virtual instances operating running on a virtualization system on a server comprising:

sending a request for current diagnostic information at the selected time from selected virtual instances in the plurality of instances running on the virtualization system residing on the server, wherein the request is sent through a control interface to a plurality of service managers operating on the virtualization system, wherein each service manager is associated with a respective single virtual instance;

communicating the request from the plurality of service managers to the selected virtual instances operating on the virtualization system;

sending the current diagnostic information from each selected virtual instance to each virtual instance's corresponding service manager;

transferring the current diagnostic information to a desired location to enable a user to access the current diagnostic information;

sending a reset command to the selected virtual instances in the plurality of instances through the control interface to the plurality of service managers; and

communicating the reset command from the plurality of service managers to the selected virtual instances operating on the virtualization system to enable each of the selected virtual instances to be reset.

Assignments (24)