FIELD SERVICE MANAGEMENT SYSTEMS AND METHODS
Methods and apparatuses for scheduling a task using field data are provided. Field data can be used to more accurately predict and continually adjust the estimated amount of time to complete a work order when scheduling resources.
1 . A method for scheduling a task using field data, the method comprising:
receiving field data relating to one or more completed task, where the one or more completed tasks are classified as a first job type;
computing a time duration for a task to be scheduled based on the field data received, wherein the task to be scheduled is classified as the first job type; and
computing, for each resource of one or more resources, a time duration for the resource based on the field data received.
2 . The method of claim 1 wherein the field data includes start time and completion time for each of the one or more completed task.
3 . The method of claim 2 wherein computing a time duration for a task to be scheduled based on the field data received comprises computing a time to complete the task to be scheduled based on the field data received.
4 . The method of claim 2 wherein the time duration for a task to be scheduled is based on a time duration of one or more of the completed tasks.
5 . The method of claim 2 wherein computing a time duration for a task to be scheduled based on the field data comprises computing
∑
T
1
T
N
average
actual
job
duration
(
J
J
,
T
i
)
N
where
average
actual
job
duration
(
J
J
,
T
i
)
=
∑
WO
1
WO
M
actual
job
duration
(
J
J
,
T
i
,
WO
k
)
M
;
where Σ WO 1 WO M actual job duration(J J ,T i ,WO k ) is the sum of the actual job duration for each of the one or more completed task, WO k , for the first job type, J j , completed by resource, T i ;
where actual job duration(J J ,T i ,WO k )=job completion time(J J ,T i ,WO k )−job start time (J J ,T i ,WO k ) for work order, WO k , for job type, J j , completed by the resource, T i ;
where M is the number of completed tasks; and
where N is the number of resources.
6 . The method of claim 5 wherein the resources T i , i=1, N are one or more technicians that performed work on the one or more completed tasks.
7 . The method of claim 1 wherein computing, for each resource of one or more resources, a time duration for the resource based on the field data received comprises computing, for each resource of one or more resources, a time to complete the task to be scheduled by the resource based on the field data received.
8 . The method of claim 7 wherein computing, for each resource of one or more resources, a time duration for the resource based on the field data received comprises computing
∑
WO
1
WO
M
actual
job
duration
(
J
J
,
T
i
,
WO
k
)
M
where Σ WO 1 WO M actual job duration(J J ,T i ,WO k ) is the sum of the actual job duration for each of the one or more completed task, WO k , for the first job type, J j , completed by the resource, T i ;
where actual job duration(J J ,T i ,WO k )=job completion time(J J ,T i ,WO k )−job start time(J J ,T i ,WO k ) for work order, WO k , for job type, J j , completed by the resource, T i ; and
where M is the number of completed tasks.
9 . The method of claim 8 wherein the resource is a technician.
10 . A computer readable medium having instructions for causing a computer to execute a method for scheduling a task using field data, the method comprising:
receiving field data relating to one or more completed task, where the one or more completed tasks are classified as a first job type;
computing a time duration for a task to be scheduled based on the field data received, wherein the task to be scheduled is classified as the first job type; and
computing, for each resource of one or more resources, a time duration for the resource based on the field data received.
11 . The computer readable medium of claim 10 wherein the field data includes start time and completion time for each of the one or more completed task.
12 . The computer readable medium of claim 11 wherein computing a time duration for a task to be scheduled based on the field data received comprises computing a time to complete the task to be scheduled based on the field data received.
13 . The computer readable medium of claim 11 wherein the time duration for a task to be scheduled is based on a time duration of one or more of the completed tasks.
14 . The computer readable medium of claim 11 wherein computing a time duration for a task to be scheduled based on the field data comprises computing
∑
T
1
T
N
average
actual
job
duration
(
J
J
,
T
i
)
N
where average actual job duration
(
J
J
,
T
i
)
=
∑
WO
1
WO
M
actual
job
duration
(
J
J
,
T
i
,
WO
k
)
M
;
where Σ WO 1 WO M actual job duration(J J ,T i ,WO k ) is the sum of the actual job duration for each of the one or more completed task, WO k , for the first job type, J j , completed by resource, T i ;
where actual job duration(J J ,T i ,WO k )=job completion time(J J ,T i ,WO k )−job start time(J J ,T i ,WO k ) for work order, WO k , for job type, J j , completed by the resource, T i ;
where M is the number of completed tasks; and
where N is the number of resources.
15 . The computer readable medium of claim 14 wherein the resources T i , i=1, N are one or more technicians that performed work on the one or more completed tasks.
16 . The computer readable medium of claim 10 wherein computing, for each resource of one or more resources, a time duration for the resource based on the field data received comprises computing, for each resource of one or more resources, a time to complete the task to be scheduled by the resource based on the field data received.
17 . The computer readable medium of claim 16 wherein computing, for each resource of one or more resources, a time duration for the resource based on the field data received comprises computing
∑
WO
1
WO
M
actual
job
duration
(
J
J
,
T
i
,
WO
k
)
M
where Σ WO 1 WO M actual job duration(J J ,T i ,WO k ) is the sum of the actual job duration for each of the one or more completed task, WO k , for the first job type, J j , completed by the resource, T i ;
where actual job duration(J J ,T i ,WO k )=job completion time(J J ,T i ,WO k )−job start time(J J ,T i ,WO k ) for work order, WO k , for job type, J j , completed by the resource, T i ; and
where M is the number of completed tasks.
18 . The computer readable medium of claim 17 wherein the resource is a technician.
19 . A system for scheduling a task using field data, the system comprising:
means for receiving field data relating to one or more completed task, where the one or more completed tasks are classified as a first job type;
means for computing a time duration for a task to be scheduled based on the field data received, wherein the task to be scheduled is classified as the first job type; and
means for computing, for each resource of one or more resources, a time duration for the resource based on the field data received.
20 . A system for scheduling a task using field data, the system comprising:
a mobile gateway for receiving field data relating to one or more completed tasks, where the one or more completed tasks are classified as a first job type; and
a routing engine configured to compute a time duration for a task to be scheduled based on the field data received wherein the task to be scheduled is classified as the first job type and configured to compute, for each resource of one or more resources, a time duration for the resource based on the field data received