MULTI-VARIATE SALES PERFORMANCE ANALYSIS SYSTEM
A data collecting and processing system captures the actions of sales personnel and presents performance metrics in accordance with specific corporate-wide assessment criteria. By using a system that standardizes the data collected, the performance metrics, and the assessment criteria, corporations can establish performance standards and goals beyond the traditional revenue v. cost of sales criteria. Because the performance standards and goals may be defined and presented based on the standardized assessment criteria, each salesperson's behavior can be attuned to achieve the established goals. As the system continues to be used, the assessment criteria may be fine tuned as particular metrics prove to be particularly relevant to generating revenue or developing future sales. Trend analysis and other tools may also be used to develop correlations between the actions of sales personnel and the likelihood of future success.
1 . A non-transitory computer readable medium that stores a program that, when executed by a processor, causes the processor to:
receive a plurality of action records associated with a plurality of salespersons;
process the plurality of action records to determine a plurality of performance metrics associated with each salesperson of the plurality of salespersons, at least one of the performance metrics being associated with actions associated with existing clients, and at least one of the performance metrics being associated with actions associated with potential clients;
receive a selection of a select presentation report, the presentation report being based on a predefined assessment criterion; and
present information based on the performance metrics associated with each salesperson in the select presentation report, such that a relative performance of each salesperson is apparent based on the predefined assessment criteria.
2 . The medium of claim 1 , wherein the performance metrics include a number of contacts with each existing client and a number of contacts with each potential client.
3 . The medium of claim 2 , wherein the performance metrics include a number of attempted contacts with each existing client and a number of attempted contacts with each potential client.
4 . The medium of claim 2 , wherein the information presented is based on a ratio of the number of contacts with each potential client and a total number of contacts with existing clients and potential clients.
5 . The medium of claim 4 , wherein the ratio is plotted on a graph.
6 . The medium of claim 4 , wherein the information presented is further based on an average number of contacts per a given time period.
7 . The medium of claim 1 , wherein the plurality of performance metrics includes an amount of revenue associated with each salesperson.
8 . The medium of claim 1 , wherein the presentation report is tabular, and the program causes the processor to present the information in a sorted order.
9 . The medium of claim 1 , wherein the presentation report includes attempted contacts and successful contacts as a function of time.
10 . The medium of claim 9 , wherein the time includes a plurality of days, and hours of each day
11 . The medium of claim 1 , wherein each of the action records includes: a salesperson identifier, an account identifier, and a time of action identifier.
12 . The medium of claim 1 , wherein the information presented is based on a time associated with the action record of at least one salesperson.
13 . A method that includes:
receiving, at a data processing machine, a plurality of action records associated with a plurality of salespersons;
processing, by the machine, the plurality of action records to determine a plurality of performance metrics associated with each salesperson of the plurality of salespersons, at least one of the performance metrics being associated with actions associated with existing clients, and at least one of the performance metrics being associated with actions associated with potential clients;
receiving, by the machine, a selection of a select presentation report, the presentation report being based on a predefined assessment criterion; and
presenting, by the machine, information based on the performance metrics associated with each salesperson in the select presentation report, such that a relative performance of each salesperson is apparent based on the predefined assessment criteria.
14 . The method of claim 13 , wherein the performance metrics include a number of contacts with each existing client and a number of contacts with each potential client.
15 . The method of claim 14 , wherein the performance metrics include a number of attempted contacts with each existing client and a number of attempted contacts with each potential client.
16 . The method of claim 14 , wherein the information presented is based on a ratio of the number of contacts with each potential client and a total number of contacts with existing clients and potential clients.
17 . The method of claim 16 , wherein the ratio is plotted on a graph.
18 . The method of claim 16 , wherein the information presented is further based on an average number of contacts per a given time period.
19 . The method of claim 13 , wherein the plurality of performance metrics includes an amount of revenue associated with each salesperson.
20 . The method of claim 13 , wherein the presentation report is tabular, and the program causes the processor to present the information in a sorted order.
21 . The method of claim 13 , wherein the presentation report includes attempted contacts and successful contacts as a function of time.
22 . The method of claim 21 , wherein the time includes a plurality of days, and hours of each day
23 . The method of claim 13 , wherein each of the action records includes: a salesperson identifier, an account identifier, and a time of action identifier.
24 . The method of claim 13 , wherein the information presented is based on a time associated with the action record of at least one salesperson.
25 . A system comprising:
a processor that processes a plurality of action records associated with a plurality of salespersons to determine a plurality of performance metrics associated with each salesperson of the plurality of salespersons, at least one of the performance metrics being associated with actions associated with existing clients, and at least one of the performance metrics being associated with actions associated with potential clients;
a user interface that receives a selection of a select presentation report, the presentation report being based on a predefined assessment criterion; and
a display that presents information based on the performance metrics associated with each salesperson in the select presentation report, such that a relative performance of each salesperson is apparent based on the predefined assessment criteria.