IP Library Granted Patent US 8,738,972
Granted Patent B1
US 8,738,972 · App. 13/366,166 · Granted May 27, 2014

Systems and methods for real-time monitoring of virtualized environments

Inventors: Alexander Bakman (Durham, NH); Kenneth J. Latimer, Jr. (Andover, MA); Alexey Kachkaev (Andover, MA)
Assignee: Dell Software Inc.
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Quick Facts
Patent No.
US 8,738,972
App. No.
13/366,166
Granted
May 27, 2014
Kind
B1
Abstract

A method of root cause analysis in a virtual machine environment includes receiving a plurality of events from a system monitoring the virtualized environment. The events may include alarms or alerts, such as alarms or alerts associated with a resource reaching or exceeding a threshold. The capacity manager consumes these events and performs event correlation to produce a set of correlated events. The capacity manager performs a root cause analysis on the set of correlated events to identify one or more root causes. The capacity manager further performs an impact analysis to determine how the root cause impacts the system, such as other virtual machines, hosts or resource in the virtual environment. Based on the root cause and impact analysis, the capacity manager makes one or more recommendations to address issues with or to improve the operations and/or performance of the virtualized environment.

Claims (32)

1. A computer system comprising:

computer hardware including a computer processor; and

a capacity manager comprising instructions executable by the computer processor to cause the computer hardware to perform operations comprising:

monitoring capacity measurements, including host CPU utilization, host memory utilization, virtual machine CPU utilization, virtual machine CPU ready, virtual machine memory utilization, and virtual machine disk latency, of multiple hosts and multiple virtual machines on a computer network;

receiving alerts that each indicate that an event has occurred in which at least one of the hosts or virtual machines has exceeded a set threshold for one of the capacity measurements for at least a set amount of time;

correlating multiple events and performing a root cause analysis and a first impact analysis upon the correlated set of events, wherein the root cause analysis and first impact analysis include executing, for each of the alerts, a series of determinations in a decision tree that is defined for the specific type of alert that is being analyzed, so as to identify a root cause of the event associated with the alert and to identify other objects within the computer network that are impacted by the events; and

generating a recommended response to mitigate a problem associated with the events, wherein generation of the recommended response includes performing a second impact analysis that determines what impact each of multiple potential responses would have upon the computer system and selecting as the recommended response a first potential response that would have a more positive impact than a second potential response.

2. The computer system of claim 1 , wherein correlation of multiple events includes identifying a significance, a usefulness, and a type for each event.

3. The computer system of claim 1 , wherein the capacity manager also filters the events to remove at least some data associated with the events.

4. The computer system of claim 1 , wherein the root cause analysis further comprises arranging the set of correlated events in sequence.

5. The computer system of claim 1 , wherein the root cause analysis further comprises taking into account a degree to which a capacity measurement for an event is extreme in comparison to capacity measurements for other events.

6. The computer system of claim 1 , wherein one or both of the first and second impact analysis includes performing predictive modeling using a plurality of variables, systems constraints, collected metrics, user behavior, and historical data.

7. A method comprising accessing computer-executable instructions from computer storage and executing the computer-executable instructions on at least one computer processor to cause computer hardware to perform operations comprising:

monitoring capacity measurements of multiple hosts and multiple virtual machines on a computer network;

receiving alerts that each indicate that an event has occurred in which at least one of the hosts or virtual machines has exceeded a set threshold for one of the capacity measurements for at least a set amount of time;

correlating multiple events and performing a root cause analysis and a first impact analysis upon the correlated set of events, wherein the root cause analysis and first impact analysis include executing, for each of the alerts, a series of determinations in a decision tree that is defined for the specific type of alert that is being analyzed, so as to identify a root cause of the event associated with the alert and to identify other objects within the computer network that are impacted by the events; and

generating a recommended response to mitigate a problem associated with the events, wherein generation of the recommended response includes performing a second impact analysis that determines what impact each of multiple potential responses would have upon the computer system.

8. The method of claim 7 , wherein correlation of multiple events includes identifying a significance, a usefulness, and a type for each event.

9. The method of claim 7 , further comprising filtering the events to remove at least some data associated with the events.

10. The method of claim 7 , wherein the root cause analysis further comprises arranging the set of correlated events in sequence.

11. The method of claim 7 , wherein the root cause analysis further comprises taking into account a degree to which a capacity measurement for an event is extreme in comparison to capacity measurements for other events.

12. The method of claim 7 , wherein one or both of the first and second impact analysis includes performing predictive modeling using a plurality of variables, systems constraints, collected metrics, user behavior, and historical data.

13. A tangible computer-readable medium that stores thereon a plurality of computer-executable instructions configured, when executed by a computer processor, to cause computer hardware to perform operations comprising:

monitoring capacity measurements of at least one host and at least one virtual machine on a computer network;

receiving alerts that each indicate that an event has occurred in which at least one of the hosts or virtual machines has exceeded a set threshold for one of the capacity measurements for at least a set amount of time;

correlating multiple events and performing a root cause analysis and a first impact analysis upon the correlated set of events, wherein the root cause analysis and first impact analysis include executing, for each of the alerts, a series of determinations in a decision tree that is defined for the specific type of alert that is being analyzed, so as to identify a root cause of the event associated with the alert and to identify other objects within the computer network that are impacted by the events; and

generating a recommended response to mitigate a problem associated with the events, wherein generation of the recommended response includes performing a second impact analysis that determines what impact each of multiple potential responses would have upon the computer system and selecting as the recommended response a first potential response that would have a more positive impact than a second potential response.

14. The computer-readable medium of claim 13 , wherein correlation of multiple events includes identifying a significance, a usefulness, and a type for each event.

15. The computer-readable medium of claim 13 , wherein the operations further comprise filtering the events to remove at least some data associated with the events.

16. The computer-readable medium of claim 13 , wherein the root cause analysis further comprises arranging the set of correlated events in sequence.

17. The computer-readable medium of claim 13 , wherein the root cause analysis further comprises taking into account a degree to which a capacity measurement for an event is extreme in comparison to capacity measurements for other events.

18. The computer-readable medium of claim 13 , wherein one or both of the first and second impact analysis includes performing predictive modeling using a plurality of variables, systems constraints, collected metrics, user behavior, and historical data.

Assignments (27)
RELEASE OF SECURITY INTEREST Recorded Nov 19, 2025
From: MORGAN STANLEY SENIOR FUNDING, INC.
To: QUEST SOFTWARE INC.; ANALYTIX DATA SERVICES INC.; BINARYTREE.COM LLC; ERWIN, INC.
Reel/Frame 073606/0001 →
RELEASE OF SECURITY INTEREST Recorded Nov 18, 2025
From: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
To: QUEST SOFTWARE INC.; ANALYTIX DATA SERVICES INC.; BINARYTREE.COM LLC; ERWIN, INC.
Reel/Frame 073613/0326 →
SECURITY INTEREST Recorded Jun 8, 2025
From: QUEST SOFTWARE INC.; ANALYTIX DATA SERVICES INC.; ERWIN, INC.
To: ALTER DOMUS (US) LLC
Reel/Frame 071527/0649 →
SECURITY INTEREST Recorded Jun 8, 2025
From: QUEST SOFTWARE INC.; ANALYTIX DATA SERVICES INC.; ERWIN, INC.
To: ALTER DOMUS (US) LLC
Reel/Frame 071527/0001 →
RELEASE OF FIRST LIEN SECURITY INTEREST IN PATENTS Recorded Feb 2, 2022
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
To: QUEST SOFTWARE INC.
Reel/Frame 059105/0479 →
FIRST LIEN INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Feb 2, 2022
From: QUEST SOFTWARE INC.; ANALYTIX DATA SERVICES INC.; BINARYTREE.COM LLC; ERWIN, INC.; ONE IDENTITY LLC; ONELOGIN, INC.; ONE IDENTITY SOFTWARE INTERNATIONAL DESIGNATED ACTIVITY COMPANY
To: GOLDMAN SACHS BANK USA
Reel/Frame 058945/0778 →
SECOND LIEN INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Feb 2, 2022
From: QUEST SOFTWARE INC.; ANALYTIX DATA SERVICES INC.; BINARYTREE.COM LLC; ERWIN, INC.; ONE IDENTITY LLC; ONELOGIN, INC.; ONE IDENTITY SOFTWARE INTERNATIONAL DESIGNATED ACTIVITY COMPANY
To: MORGAN STANLEY SENIOR FUNDING, INC.
Reel/Frame 058952/0279 →
RELEASE OF SECOND LIEN SECURITY INTEREST IN PATENTS Recorded Feb 2, 2022
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
To: QUEST SOFTWARE INC.
Reel/Frame 059096/0683 →
FIRST LIEN PATENT SECURITY AGREEMENT Recorded Jun 7, 2018
From: QUEST SOFTWARE INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 046327/0347 →
SECOND LIEN PATENT SECURITY AGREEMENT Recorded Jun 7, 2018
From: QUEST SOFTWARE INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 046327/0486 →
RELEASE OF FIRST LIEN SECURITY INTEREST IN PATENTS RECORDED AT R/F 040581/0850 Recorded May 22, 2018
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
To: QUEST SOFTWARE INC. (F/K/A DELL SOFTWARE INC.); AVENTAIL LLC
Reel/Frame 046211/0735 →
CHANGE OF NAME Recorded Dec 6, 2017
From: DELL SOFTWARE INC.
To: QUEST SOFTWARE INC.
Reel/Frame 044800/0848 →
CORRECTIVE ASSIGNMENT TO CORRECT THE ASSIGNEE PREVIOUSLY RECORDED AT REEL: 040587 FRAME: 0624. ASSIGNOR(S) HEREBY CONFIRMS THE ASSIGNMENT. Recorded Nov 28, 2017
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: QUEST SOFTWARE INC. (F/K/A DELL SOFTWARE INC.); AVENTAIL LLC
Reel/Frame 044811/0598 →
SECOND LIEN PATENT SECURITY AGREEMENT Recorded Nov 10, 2016
From: DELL SOFTWARE INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040587/0624 →
FIRST LIEN PATENT SECURITY AGREEMENT Recorded Nov 9, 2016
From: DELL SOFTWARE INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040581/0850 →
RELEASE OF SECURITY INTEREST Recorded Oct 31, 2016
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: AVENTAIL LLC; DELL PRODUCTS, L.P.; DELL SOFTWARE INC.
Reel/Frame 040521/0467 →
RELEASE OF SECURITY INTEREST IN CERTAIN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (040039/0642) Recorded Oct 31, 2016
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVENTAIL LLC; DELL PRODUCTS L.P.; DELL SOFTWARE INC.
Reel/Frame 040521/0016 →
SECURITY AGREEMENT Recorded Sep 14, 2016
From: AVENTAIL LLC; DELL PRODUCTS, L.P.; DELL SOFTWARE INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040030/0187 →
RELEASE OF SECURITY INTEREST Recorded Sep 14, 2016
From: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
To: DELL MARKETING L.P.; ASAP SOFTWARE EXPRESS, INC.; APPASSURE SOFTWARE, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL PRODUCTS L.P.; DELL USA L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
Reel/Frame 040040/0001 →
RELEASE OF SECURITY INTEREST Recorded Sep 14, 2016
From: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
To: DELL MARKETING L.P.; ASAP SOFTWARE EXPRESS, INC.; APPASSURE SOFTWARE, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL PRODUCTS L.P.; DELL USA L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
Reel/Frame 040065/0618 →
SECURITY AGREEMENT Recorded Sep 14, 2016
From: AVENTAIL LLC; DELL PRODUCTS L.P.; DELL SOFTWARE INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
Reel/Frame 040039/0642 →
RELEASE OF SECURITY INTEREST Recorded Sep 13, 2016
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: DELL MARKETING L.P.; ASAP SOFTWARE EXPRESS, INC.; APPASSURE SOFTWARE, INC.; COMPELLANT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL PRODUCTS L.P.; DELL USA L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
Reel/Frame 040065/0216 →
PATENT SECURITY AGREEMENT (TERM LOAN) Recorded Jan 2, 2014
From: DELL INC.; APPASSURE SOFTWARE, INC.; ASAP SOFTWARE EXPRESS, INC.; BOOMI, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL USA L.P.; FORCE10 NETWORKS, INC.; GALE TECHNOLOGIES, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 031899/0261 →
PATENT SECURITY AGREEMENT (ABL) Recorded Jan 2, 2014
From: DELL INC.; APPASSURE SOFTWARE, INC.; ASAP SOFTWARE EXPRESS, INC.; BOOMI, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL USA L.P.; FORCE10 NETWORKS, INC.; GALE TECHNOLOGIES, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 031898/0001 →
PATENT SECURITY AGREEMENT (NOTES) Recorded Jan 2, 2014
From: APPASSURE SOFTWARE, INC.; ASAP SOFTWARE EXPRESS, INC.; BOOMI, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL USA L.P.; FORCE10 NETWORKS, INC.; GALE TECHNOLOGIES, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS FIRST LIEN COLLATERAL AGENT
Reel/Frame 031897/0348 →
CHANGE OF NAME Recorded Aug 19, 2013
From: QUEST SOFTWARE, INC.
To: DELL SOFTWARE INC.
Reel/Frame 031035/0914 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 20, 2012
From: BAKMAN, ALEXANDER; LATIMER, JR., KENNETH J.; KACHKAEV, ALEXEY
To: QUEST SOFTWARE, INC.
Reel/Frame 028432/0460 →
Continuity (1)
Provisional Application 61439703 · Feb 4, 2011