SELF-SERVICE SYSTEM AND METHOD OF TAGGING BAGGAGE
A self-service system and method of tagging baggage which reduces passenger wait time. An example method includes establishing an on-line session to facilitate check-in of a passenger, providing passenger identifying information during the on-line session, providing passenger baggage information during the on-line session, receiving, during the on-line session, an image of a baggage tag, and printing the image of the baggage tag for attachment by the passenger to baggage of the passenger.
1 . A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors of a server configured to execute the method, comprising:
interacting, at the server, with a passenger to receive and verify passenger identifying information;
receiving baggage information from the passenger; and
sending an image of a baggage tag to the passenger for printing and attachment by the passenger to baggage of the passenger.
2 . The method of claim 1 , wherein interacting comprises:
establishing a virtual session between the passenger and an agent to verify the passenger identifying information.
3 . The method of claim 1 , wherein interacting comprises:
interacting with a passenger through a kiosk.
4 . The method of claim 1 , wherein interacting comprises:
interacting with a passenger through a home computer system.
5 . The method of claim 1 , wherein interacting comprises:
interacting with a passenger through a mobile communication device.
6 . The method of claim 1 , further comprising:
determining that the passenger has pre-registered for the printing and the attachment before sending the image of the baggage tag to the passenger.
7 . The method of claim 1 , further comprising:
determining that the printing and the attachment have been authorized for a route of the passenger before sending the image of the baggage tag to the passenger.
8 . The method of claim 1 , further comprising:
interacting, at the server, with a passenger through a baggage drop computer system to receive and verify the passenger identifying information before the attachment of the baggage tag to the baggage.
9 . A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors configured to execute the method, comprising:
establishing an on-line session to facilitate check-in of a passenger;
providing passenger identifying information during the on-line session;
providing passenger baggage information during the on-line session;
receiving, during the on-line session, an image of a baggage tag; and
printing the image of the baggage tag for attachment by the passenger to baggage of the passenger.
10 . The method of claim 9 , wherein interacting comprises:
establishing a virtual session between the passenger and an agent to verify the passenger identifying information.
11 . The method of claim 9 , wherein establishing comprises:
establishing the on-line session by a kiosk.
12 . The method of claim 9 , wherein interacting comprises:
establishing the on-line session by a home computer system.
13 . The method of claim 9 , wherein interacting comprises:
establishing the on-line session by a mobile communication device.
14 . The method of claim 9 , wherein receiving comprises:
receiving the image of the baggage tag only when the passenger has pre-registered for the printing and the attachment.
15 . The method of claim 9 , further comprising:
receiving the image of the baggage tag only when the printing and the attachment have been authorized for a route of the passenger.
16 . The method of claim 9 , further comprising:
providing the passenger identifying information to a baggage drop computer system before the attachment of the baggage tag to the baggage.