Utilizing user devices in venues
In various implementations, customer service may be provided using a pager and/or user device. Signal(s) associated with a pager and/or user device may be received. One or more metrics may be determined at least partially based on the received signals. The metric(s) may be monitored. In various implementations, a management system of a location may receive a signal from a pager and/or user device indicating that an event has occurred at the location. A time the signal is received by the management system may be determined. One or more time-related metrics may be determined based at least partially on the received signal, the determined time, or both.
1. A process for monitoring metrics for a management system at a location, the process being performed by a processor executing instructions encoded on a non-transitory computer-readable medium, the process comprising the steps of:
automatically activating, by the processor, an app on at least one of a pager or a user device based on a receipt of a signal associated with the at least one of the pager or the user device upon detection of the at least one of the pager or the user device in the location;
associating, by the processor, the at least one of the pager or the user device with a customer order, wherein the customer order is placed at a point of sale system coupled to the management system or on the app on the at least one of the pager or the user device;
determining, by the processor, one or more time-related metrics based at least partially on the received signal;
monitoring, by the processor, the one or more time-related metrics;
transmitting, by the processor, a notification based at least partially on the monitored one or more time-related metrics, wherein the notification is transmitted to the at least one of the pager and the user device;
tracking, by the processor, the receipt of the signal and any additional signals by the at least one pager or the user device, wherein timing information is tracked in absolute or relative time;
automatically transmitting, by the processor, the signal and the any additional signals to the management system at the location;
automatically presenting, by the processor, an association between the customer order and a table occupied by a customer on a presentation interface to staff; and
storing and retrieving, by the processor, the one or more time-related metrics and one or more service improvements based on the one or more time-related metrics.
2. The process of claim 1 , wherein the associating, by the processor, the at least one of the pager or the user device with the customer order comprises associating a customer pager identification number with at least one of a customer name or a customer order number.
3. The process of claim 1 , wherein the associating, by the processor, the at least one of the pager or the user device with the customer order comprises associating user device information with at least one of a customer name or a customer order number.
4. The process of claim 1 , wherein the receipt of the signal associated with the at least one of the pager or the user device comprises:
communicating between the at least one of the pager or the user device and a RFID tag associated with the table at the location; and
the at least one of the pager or the user device transmitting information related to a position of the table at the location.
5. The process of claim 1 , further comprising:
determining, by the processor, a time that the signal and the any additional signals are received by the management system.
6. The process of claim 5 , wherein the determined one or more time-related metrics comprises one or more of: wait time for the customer order to be ready, time the customer occupies the table, time the customer occupies the table after receiving the customer order, time until staff arrives at the table after the customer leaves the table, time for staff to clean the table after the customer leaves the table, time the table is unoccupied, and table turnover time.
7. The process of claim 1 , wherein the monitoring, by the processor, the one or more time-related metrics comprises:
storing the one or more time-related metrics in a memory coupled to the management system at the location.
8. The process of claim 1 , wherein the monitoring, by the processor, the one or more time-related metrics comprises:
identifying deviations in the one or more time-related metrics from a predetermined range.
9. The process of claim 1 , wherein the transmitting, by the processor, the notification based at least partially on the monitored one or more time-related metrics comprises:
transmitting the notification when a metric exceeds a predetermined metric value.
10. The process of claim 1 , wherein the signal and the any additional signals are based on requests from the management system.
11. The process of claim 1 , wherein the signal and the any additional signals are automatically re-transmitted from the management system at the location to the at least one of the pager and the user device.