Enhanced E911 network access for a call center using session initiation protocol (SIP) messaging
A switched emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is converted into a session initiation protocol (SIP) packetized phone call at the call center, and routed over an IP network, for presentation to an emergency services gateway, which connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC), queried from the call center. In this way, the switched emergency call is converted into a SIP packetized phone call and routed without further passage through the public switched telephone network (PSTN).
1. A method of passing calls between non-IP and Internet Protocol (IP) phone networks, comprising:
converting, at a call server, an incoming call initiated on a network device from a given location, into a packetized IP call;
routing said converted packetized IP call to a call center selected based on said given location; and
routing packetized IP communications from said call center to said call server; and
converting said packetized IP communications from said call center into a non-IP format call routed back to said network device.
2. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , further comprising:
providing a callback number of a VoIP positioning center, to said call center, as a callback number associated with said network device.
3. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 2 , further comprising:
providing said location to said call center.
4. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , further comprising:
providing said location to said call center.
5. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , wherein:
said packetized IP call is a Voice over Internet Protocol (VoIP) call.
6. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , wherein:
said network device is a wireless phone.
7. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , further comprising:
determining said location of said network device using a GPS device.
8. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 7 , wherein:
said GPS device is vehicle-based.
9. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , wherein:
said converted packetized IP call is routed to a designated session initiation protocol (SIP) Uniform Resource Identifier (URI) associated with said call center.
10. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , wherein:
said call server is associated with a wireless telematics call center.
11. The method of passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 1 , wherein:
said call server is associated with an alarm monitoring service.
12. Apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks, comprising:
a call server to convert an incoming call initiated on a network device from a given location, into a packetized IP call;
means for routing said converted packetized IP call to a call center selected based on said given location;
means for routing packetized IP communications from said call center to said call server; and
means for converting said packetized IP communications from said call center into a non-IP format call routed back to said network device.
13. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , further comprising:
means for providing a callback number of a VoIP positioning center, to said call center, as a callback number associated with said network device.
14. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , further comprising:
providing said location to said call center.
15. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , wherein:
said packetized IP call is a Voice over Internet Protocol (VoIP) call.
16. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , wherein:
said network device is a wireless phone.
17. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , further comprising:
means for determining said location of said network device using a GPS device.
18. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 17 , wherein:
said GPS device is vehicle-based.
19. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , wherein:
said converted packetized IP call is routed to a designated session initiation protocol (SIP) Uniform Resource Identifier (URI) associated with said call center.
20. The apparatus for passing calls between non-IP and Internet Protocol (IP) phone networks according to claim 12 , wherein:
said call server is associated with a wireless telematics call center.