On-demand video communication for controlled-environment facility residents
During a voice call from a resident of a controlled-environment facility to another party, a selection of an option by the resident or the other party to convert the voice call to a video communication between the resident and the other party may be made. Whereupon, a controlled-environment communications processing system may confirm that the other call party agrees to convert the voice call to a video communication, and may query a controlled-environment facility administration and management system to confirm that the resident may take part in a video communication. Thereafter, such as in response to confirmation both parties agree to convert the voice call to a video communication and/or that the resident may take part in a video communication, a video communication link may be established between a communication device in use by the resident and a communication device in use by the other party.
1. A method comprising:
connecting a voice call from a resident of a controlled-environment facility to another party by a controlled-environment facility communications processing system;
offering, by the controlled-environment facility communications processing system, the resident or the other party an opportunity to convert the voice call to a video communication; and
establishing, by the controlled-environment facility communications processing system, a video communication link between a communication device in use by the resident and a communication device in use by the other party in response to the resident or the other party accepting the offer to convert the voice call to a video communication.
2. The method of claim 1 , further comprising confirming, by the controlled-environment facility communications processing system, that the resident may take part in a video communication, prior to establishing the video communications link.
3. The method of claim 2 , wherein the confirming further comprises querying a controlled-environment facility administration and management system, by the controlled-environment facility communications processing system, as to whether the resident may take part in a video communication.
4. The method of claim 1 , further comprising accepting payment from the resident or the other party for the video communication.
5. The method of claim 1 , further comprising charging a resident communications account maintained by the controlled-environment facility for the benefit of the resident for payment of the video communication.
6. The method of claim 1 , wherein the other party is a non-resident of a controlled-environment facility.
7. The method of claim 6 , further comprising accepting payment from the non-resident for the video communication.
8. The method of claim 1 , wherein the other party is a resident of the controlled-environment facility.
9. The method of claim 1 , wherein the other party is a resident of another controlled-environment facility.
10. A tangible computer-readable storage medium having program instructions stored thereon that, upon execution by a controlled-environment facility communications processing system, cause the controlled-environment facility communications processing system to:
connect a voice call from a resident of a controlled-environment facility to another party;
accept a selection of an option by the resident or the other party to convert the voice call to a video communication between the resident and the other party;
confirm that the resident or other party, who did not select the option to convert the voice call to a video communication, agrees to convert the voice call to a video communication; and
establish a video communication link between a communication device in use by the resident and a communication device in use by the other party, in response to confirmation that the resident or other party, who did not select the option to convert the voice call to a video communication, agrees to convert the voice call to a video communication.
11. The tangible computer-readable storage medium of claim 10 , the program instructions further executable by the controlled-environment facility communications processing system to confirm that the resident may take part in a video communication, prior to establishing the video communications link.
12. The tangible computer-readable storage medium of claim 11 , the program instructions further executable by the controlled-environment facility communications processing system to confirm that the resident may take part in a video communication by querying a controlled-environment facility administration and management system as to whether the resident may take part in a video communication.
13. The tangible computer-readable storage medium of claim 10 , the program instructions further executable by the controlled-environment facility communications processing system to accept payment from the resident or the other party for the video communication.
14. The tangible computer-readable storage medium of claim 10 , the program instructions further executable by the controlled-environment facility communications processing system to charge a resident communications account maintained by the controlled-environment facility for the benefit off the resident for payment for the video communication.
15. The tangible computer-readable storage medium of claim 10 , wherein the other party is a non-resident of a controlled-environment facility.
16. The tangible computer-readable storage medium of claim 15 , the program instructions further executable by the controlled-environment facility communications processing system to accept payment from the non-resident for the video communication.
17. The tangible computer-readable storage medium of claim 10 , wherein the other party is a resident of the controlled-environment facility.
18. The tangible computer-readable storage medium of claim 10 , wherein the other party is a resident of another controlled-environment facility.
19. A controlled-environment facility communications processing system comprising:
at least one processor; and
a memory coupled to the at least one processor, wherein the memory stores program instructions, and wherein the program instructions are executable by the at least one processor to:
connect a voice call from a resident of a controlled-environment facility to another party;
accept a selection of an option by the resident or the other party to convert the voice call to a video communication between the resident and the other party;
confirm that the resident or other party, who did not select the option to convert the voice call to a video communication, agrees to convert the voice call to a video communication;
query a controlled-environment facility administration and management system to confirm that the resident may take part in a video communication; and
establish a video communication link between a communication device in use by the resident and a communication device in use by the other party, in response to confirmation that the resident or other party, who did not select the option to convert the voice call to a video communication, agrees to convert the voice call to a video communication and confirmation that that the resident may take part in a video communication.
20. The controlled-environment facility on-demand video communication system of claim 19 , wherein the program instructions are further executable by the at least one processor to accept payment from the resident or the other party for the video communication.
21. The controlled-environment facility on-demand video communication system of claim 19 , wherein the program instructions are further executable by the at least one processor to charge a resident communications account maintained by the controlled-environment facility for the benefit of the resident for payment of the video communication.
22. The controlled-environment facility on-demand video communication system of claim 19 , wherein the other party is a non-resident of a controlled-environment facility.
23. The controlled-environment facility on-demand video communication system of claim 22 , wherein the program instructions are further executable by the at least one processor to accept payment from the non-resident for the video communication.
24. The controlled-environment facility on-demand video communication system of claim 19 , wherein the other party is a resident of the controlled-environment facility and the program instructions are further executable by the at least one processor to charge a resident communications account maintained by the controlled-environment facility for the benefit of each of the residents or charge a community communications account maintained by the controlled-environment facility for the benefit of both of the residents, for the video communication.
25. The controlled-environment facility on-demand video communication system of claim 19 , wherein the other party is a resident of another controlled-environment facility and the program instructions are further executable by the at least one processor to charge a resident communications account maintained by each of the controlled-environment facilities for the benefit of each of the residents or charge a community communications account maintained by at least one of the controlled-environment facilities for the benefit of both of the residents, for the video communication.