Communications routing and contact updates
A system allowing a user to efficiently locate and contact those individuals the user would like to communicate with and for collection of data about users to determine the best contact point to use at a particular time. The system monitors the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. The system allows for the single selection of an icon by an individual and automatically determines the contact point to contact the particular user. If further allows for the particular user to push out to others updated contact information.
1. A system for routing communications from a first user to at least a second user, the system comprising:
a system computer accessible by a user with a user computer;
a contact module comprising software and executing on said system computer, said contact module receiving a contact request from the user computer, the contact request indicative of a request to initiate a communication with a second user via one or more contact points;
an activity module comprising software and executing on said system computer, said contact module receiving second user data which is indicative of which of the one or more contact points can be used to contact the second user at a particular time; and
a comparison module comprising software and executing on said system computer, said contact module comparing the contact request and the second user data to determine which of the one or more contact points has the best chance to be available for the first user use to communicate with the second user, wherein the communication is initiated based on the contact request.
2. The system of claim 1 further comprising an interface comprising an icon displayed on a screen of the user computer, the interface when activated by the first user automatically selects the second contact point.
3. The system of claim 2 wherein the interface comprises a button and the system automatically selects the second contact point with a single selection of the button.
4. The system of claim 1 further comprising a preferences module associated with said system computer and receiving user contact data associated with at least one second user contact point wherein the user contact data is indicative of the second user's contact preferences for the at least one second user contact point; and
wherein said comparison module compares the user contact data to the contact request and the second user data.
5. The system of claim 1 wherein the user computer and the system computer are in communication via a network connection.
6. The system of claim 1 wherein the contact request is indicative of at least one contact type that the first user would like to use to connect with the second user and the at least one of the contact types is selected from the group consisting of:
phone, voice, e-mail, instant message, video conference, sms, mms and social media.
7. The system of claim 1 further comprising an update module comprising software and executing on said system computer, said update module receiving updated second user data.
8. The system of claim 7 wherein said update module allows the second user to send updated second user data to the first user.
9. The system of claim 7 wherein said update module automatically sends updated second user data to the first user based on second user preferences.
10. The system of claim 7 further including an interface comprising an icon displayed on a screen of the user computer, the interface when activated by the first user sends updated second user data to the first user.